River Road Automotive

Stranded Motorist 

on Dex Knows

11 years ago

Wonderful service My family and I were heading to Florence from Albany on Sunday (8-4) when our car started acting up and basically stopped running. We were towed into River Road Automotive (we had never met the owner Wade), dropped off the car and left for vacation. Called Wade on Monday to explain what was taking place--he called back that night stating the car had not had the same problem again...he asked if he could continue driving my car additionally to see if issue was recreated. Called back the next day and it still ... read more

taking advantage 

on Dex Knows

11 years ago

Regarding "taken advantage of" There is a logic flaw in this complaint. The writer states she took her car in and did not have the money to fix the problem. This is understandable. However, then she states it took her a while (apparently a long while) to scrape together $60 for a diagnostics fee. This indicates the writer never had any intention of paying to get the car fixed, no matter what the cost, but instead expected FREE LABOR of the diagnostics. Furthermore, someone who owns a BMW cannot expect to successfully play th... read more

TAKENADVANTAGEOF 

on Dex Knows

13 years ago

One star is overrating River Road Automotive. Don't waste your time or hard earned $$$ I took my BMW into River Road Automotive in dire need of assistance. It was overheating and I had no idea what to do. The owner advised me the next day that the head gasket was blown and the radiator needed to be replaced. He gave me a quote of around $2,250. I didn't have the $2,250 to repair the head gasket and the radiator. The owner told me that I would need to pay him $60 for a diagnostics charge. I am a single mother of toddler, a tw... read more