Rita's Italian Ice & Frozen Custard

Beth Smith 

on Google

3 weeks ago

Went to Rita’s recently and the experience was honestly ruined by one of the workers. This employee was an asian woman , looked completely miserable at the counter, and acted like helping customers was the worst part of their day. No smile, barely spoke, and made the whole interaction super uncomfortable. If you hate your job that much, maybe it’s time to leave instead of making everyone else miserable too. Definitely one of the worst customer service experiences I’ve had. Do not go here unless you want your day ruined! 

Ally 62555 

on Google

2 months ago

If I could give it a zero star, I would. This location wasn't accommodating at all when I was working with my disabled clients on their "free ice day". My staff and I had a large group of clients that use wheelchairs and need full physical assistance to walk. One of my staff walked in, alone, and asked the woman at the counter that if we took a picture of who was in our van and how many people in total wanted an ice, so we didn't have to bring them in. We mentioned that bringing them in could cause a hassle for them and that... read more

Nickie 

on Google

2 months ago

I came in for the free Italian ice with my special needs group. I politely asked the manager if I could show her a picture of my group being that they will make a mess in the store and etc mind you I brought in two or three from the group and staff. The manager told me no that she needs to see everyone. There was an older lady behind the group of us that explained to the worker that she came with someone else and how they couldn’t find parking and he gave her the two Italian ice. The manager and worker were not very pleasant... read more

S 

on Google

2 months ago

Pulled up around 8:45 pm. They were closing at 9:00 pm and turned off the icecream machine already. Many customers left. I think that you shouldn’t say your open until 9 pm if you are going to shut down most things. Terrible customer service.