This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Rick Hendrick Collision Center Portsmouth
- Automotive
- Portsmouth, VA
About this business
Location details
3310 Airline Blvd, Portsmouth, VA, 23701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 5:30 p.m. | |
| Sat | 09:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have always received great customer service there. My entire family has been taking our cars there for years. I only wish that they could do more than just fix collisions or oil changes. I hate going to their dealership in Norfolk to have check-ups and tune-ups done...the people there are smug and not as customer friendly as the Portsmouth Center.
I was very pleased with the service I received from the staff as well as the quality of the repairs to my vehicle. My repair was handled in under 1 week, and looks great. Nathan Barber was the manager that handled my repair. He called regularly to keep me updated. If I ever need repair work on a vehicle again, I will come back.
My Challenger has been in their shop for coming on two weeks. They never call to update me. I have called roughly around 25 times total and only once did I get an update on my vehicle. They dont even have the parts in stock yet to fix it. A receptionist even got an attitude with me because I have called so much. I can't believe that this is the body shop that USAA recommended. If I could go back and do it again I would have taken my car to the dealership. If I had an option I would take my car back now.
They treated me great! Very satified! These 1 star ratings are ridiculous!
This is the 2nd time we've used this shop. The first time they were wonderful, this time..a nightmare. My car has been delayed twice now. They don't verify parts they order are correct. They don't contact you as they should. Lies are starting to ensue. Horrid and will not go back.
After being in an accident for arounnd $10KI needed a lot of work done. The repairs were finished about a week ahead of schedule and the work was first-rate. I received excellent customer service from the repair men to the damage estimator. The employees took the time to explain everything in great detail. I would highly recommend using this repair shop to anyone needing repairs.
If you are in the Chesapeake area and using or working with GEICO, you will be using Rick Hendricks Collision. I had the option to use someone of my choice but GEICO would only give a lifetime guarantee for Rick Hendricks. I was a bit sceptical after reading the reviews posted here. Over all i had a good experience, for a small repair on the left rear quarter panel, it took 8 days. a little over the time given but the job was well done. I was contacted every day with an update until pickup.
Top of the line facility!
My GMC SUV was banged up down one side from front to back, bumper to bumper. Colonial had it fixed and finished and looking brand new in three days. It was spotless when I got it back. Everyone was very nice and never kept me waiting. My rental car was waiting for me after the insurance agent varified the information. All in one stop. I didn't have to go all over town to get it taken care of. Colonial Collision is awesome!
Frequently asked questions about Rick Hendrick Collision Center Portsmouth
How is Rick Hendrick Collision Center Portsmouth rated?
Rick Hendrick Collision Center Portsmouth has a 4.5 star rating with 301 reviews.
When is Rick Hendrick Collision Center Portsmouth open?
Rick Hendrick Collision Center Portsmouth is open now. It will close at 5:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com