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Richmond Ford Lincoln
- Car Dealers
- Richmond, VA
About this business
Richmond Ford is also well known as the preferred destination for customers in search of a certified pre-owned Ford vehicle in the Mechanicsville, Midlothian, Ashland, Henrico, Hanover, Sandston, Chesterfield and the tri-cities of Petersburg, Hopewell and Chester. Customer care doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians.
Location details
4600 W Broad St, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had bought a 2020 **** Escape Titanium brand new. The *** system in the car continued to give me a warning light for service. Once within 6 months of buying the car. Then in the later part of 2022 I had the car in for service 3 times in 5 months. I should have filed a lemon complaint. **** knew this was an issue with the Escape which was documented but no recall was ever implemented. I traded the Escape for a used 2020 Expedition at an increased interest rate because I was upside down on the loan. I have had the Expedition... read more
I was turning 70 in March & decided I would get a new vehicle & decided to check out “Richmond Ford”. I would definitely recommend Shaakir if you are in the need for a new vehicle. He went out if his way to find exactly what I wanted. Thanks Richmond Ford for treating me like Family 😊 This was was very first New Vehicle (Ford Explorer Limited)
I bought my **** **** *****in 2015 brand new and it has been a horrible car from the beginning, but what is even worse is the customer service within **** ***** *******. I feel as if I am handed off to other employees because people at the time don’t feel like my issues and or concerns are not important. My transmission has been fixed 3 times (recall on the transmission) and ALSO several other things have gone wrong within the vehicle as well. Most recently, I was on the interstate leaving my clinical rotation and my car com... read more
I bought a 2008 used Jeep for my 16 year old son in April 2020. It has only been driven maybe 100 miles since then and I had to have it towed in May. Needed a new starter now it needs a new transfer case to the tune of $950. When it was towed the driver said did you know this thing has a brand spanking new muffler... nope didn’t know. Asked if it was safe... I have a 16 year old. Obviously 🙄 they didn’t care. So I guess it’s ok for it to leave my kid stranded needing a tow or it just plain broke right now. I love my Expedit... read more
RecommendedYes they helped me out tremendously with my 2018 Escape issue. It could have been a disaster but they went out of the way to make me happy. Thank you Allen and Mr. Serpico.
It’s 90 degrees and I’m waiting outside my car for a service advisor to come and take my car for my oil change that was scheduled at 12:30. It’s HOT AS HELL. Completely unacceptable
Improve your service department by 300%. I've never had to wait 3 1/2 hours for an oil change!
My wife and I just purchased our third vehicle from Richmond Ford Lincoln as always customer service was impeccable! James and JoJo are phenomenal sales reps. We are treated as a priority and with honesty each and every time. The service dept also leaves nothing to be desired-they are thorough, communicative and provide exemplary customer service as well!! Special thanks to Dino and the rest of the team as well, everyone comes together to work on making our truck buying experience wonderful. We will never buy anywhere else i... read more
Frequently asked questions about Richmond Ford Lincoln
How is Richmond Ford Lincoln rated?
Richmond Ford Lincoln has a 4.6 star rating with 3,192 reviews.
When is Richmond Ford Lincoln open?
Richmond Ford Lincoln is closed now. It will open at 9:00 a.m.
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