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Richard S. Song, MD
- Gastroenterologist
- Hoffman Estates, IL
About this business
With more than 600 physicians and in over 70 locations, DuPage Medical Group is the largest independent, multi-specialty physiciangroup in the Chicago area.
Location details
2359 Hassell Rd, Hoffman Estates, IL, 60169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr. Song is very good about explaining medical issues and has helped us stay healthy through his care.
Business response:
Hi, thanks for taking the time to leave a review. We appreciate the positive feedback! Thank you for choosing Duly Health and Care.
Dr. Song takes time to listen to your concerns and explains things in detail.
Two weeks ago my wife had endoscopy and I had both endo and colonoscopy. We had some problems. Unlike our previous unkind gastro doctor, Mr. Song is a decent professional. He listened to us well and explained enough to us both at his office and after scopy. Nice! Though we were a little concern about his staff because of others' review posted here, Doctor Song's staff at scheduling, office, surgery, and result notice are nice too. Highly recommend Doctor Song!
Dr.Song is nice but never seems have coverage when gone and the staff is rude, and does not take time with their patients. They wasted precious time from hospital to next visit by then. 2 mos later mom has cancer and not so much as a pain from unfeeling office.
Business response:
We're sorry to hear about your experience. We value your feedback and have passed your message along to the appropriate members on our team. If you wouldn't mind, please contact us at info@dupagemd.com so we can learn more.
My husband is a patient and was having serious issues. This resulted in me calling to get him in for an appointment. I was told the nurse would call to let me know availability. I called back after waiting for 3 hours letting them know my husband was getting worse, and in serious pain, they assured me I would get a call back soon. We NEVER got a call. I am very, very disappointed, they could have at least called to let us know to go to the emergency room. I find this very unprofessional!
Beware! Doctors are ok but the nurses and office will not call you back even if you have an active infection. The nurse will call back and will say "if you call back, I may be on the phone because of high volume". She has the results I don't need to talk to her she can call the MD and get orders from the MD and carry out the order call the pharmacy for the prescription and just leave me a message that I can pick up my medicine from my pharmacy I think that's ok without violating the privacy law.
Frequently asked questions about Richard S. Song, MD
How is Richard S. Song, MD rated?
Richard S. Song, MD has a 4.1 star rating with 36 reviews.
When is Richard S. Song, MD open?
Richard S. Song, MD is closed now. It will open at 9:00 a.m.
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