Rich Ford

Juan D 

on BBB

2 months ago

False Advertising at Rich Ford Buyers Beware I recently had a very frustrating and disappointing experience with Rich Ford due to what I believe is clear false advertising. I was really excited cause this is a gift to myself after serving ************************** the Air Force.I drove 3 hours to see a used car they had listed onlineonly to find out that the vehicle looked nothing like the photos in the ad. The pictures used in the listing were clearly taken when the car was new or in much better condition, and did not refl... read more

Joseph B 

on BBB

4 months ago

My **mplaint against Rich Ford at ******* and Lomas in *********** ** , I have had the worst experience with this dealership, absolutely the worst don't even no where to start , but as of March 20, 2025 I am still receiving no results from , Finance and get calls daily from finance lying that my car was financed , I have **pied signed from four documents so far it's been 30 days I also have given multiple **pies and emails from me and my insurance ** for full **verage to date from the same month , they seem to be lost or the... read more

David S 

on BBB

a year ago

Not only should they get zero stars instead of one they should be forced to close!Took an F150/Raptor in to get a widow switch replaced (warranty work) and to have the front ride hieght adjusted. Vehicle was returned with shock fluid leaking fron both front shocks (blown seals), full suspension compression marks on the lower control arms, and chattering from both front hubs. After returning the truck for correction several times a manager pulled me aside, showed me video of my aftermarket exhaust on his phone and refused any... read more

Dale K 

on BBB

a year ago

I have purchased several vehicles from Rich Ford over the years. I recently stopped in to look at a Bronco. I found a 2022 that I liked. The vehicle was listed at $49,995.00 and I was advised that they add a security package to their used vehicles and that would be an additional $5,000.00 to the purchase price. I wanted to look at other vehicles as the only option that this vehicle did not have was a power seat. A few days later I returned to the website to look at the Bronco and noticed that they had a window sticker on the... read more

Sherry S 

on BBB

a year ago

If I could give zero Stars I would. Their service department either don't know what they're doing or they're committing insurance fraud? My daughter's **** edge went in four times and they diagnosed it with four different problems? Each time it came out with repair it did the same exact thing. It would not go in reverse or drive or anywhere. It went in to their service department four times this has been going on for over a year. Rich Ford they charged her for three different problems and the vehicle came out doing the same ... read more

Racheal L 

on BBB

a year ago

After several trips and $2500.00 later my vehicle issues still werent resolved. I was told multiple times from the Rich Ford service department that my vehicle was fixed regarding the issues I brought it in for. This was never the case! On my first attempt after Rich Ford told me my vehicle issues were fixed my vehicle broke down on the freeway several times (thank goodness I didnt get in an accident), so I was told to bring my vehicle back in and it will be looked at again. They clearly didnt test drive my vehicle long enou... read more

Abed B 

on BBB

a year ago

I highly do not recommend Rich Ford. One of the worst experinces I ever had and it is not the first time with Rich Ford. We currently own a 2021 **** explorer, which is our second car that was bought through Rich Ford. We took our car in for an oil change, on a Tuesday, a day before we had to travel **** for a few days. We let service department represetive know that we will be coming back on Saturday evening and would like to have the car back on Sunday. The service representative assured us that the car will be ready and w... read more

Cecilia C 

on BBB

2 years ago

This place stole money from my dad. They would not fix the main issue until all codes were cleared on my car, (powersteering) "fixed" the powersteering which made worse noise than before and didn't even check the seal on the lid was tight, was missing an o ring and leaked all over. Test drove car 4 whole miles in 2 weeks. That's it. Main issue was my starter that was never even looked at. Car broke down a week later, shut off while driving. Lost $1500 on something we didn't go in to fix. 

Randy M 

on BBB

3 years ago

They did a great job changing out my tire and wheel alignment