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Rhino-Rack USA
- Auto Parts & Supplies
- Aurora, CO
About this business
Location details
2450 Airport Blvd, #D, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Made an order 3 weeks ago, customer service stopped answering emails and week ago, no one answers any extension of any phone number provided, let alone return voicemails
Ordered a roof tracks kit and recieved only the tracks no hardware no cross bars no cross bar mounts their fix was to send me the bolts for the cross bars that I don’t have, no monetary comp to purchase missing items and I still have no way to actually mount the tracks on my vehicle what a waste of time their customer service is terrible. $300 down the drain I don’t recommend this company or their customer service rep Bianca konig who has ignored my calls and emails for two weeks.
First, it took for ever for them to process my order and ship. When my order did arrive, it was damaged. I called customer support to get info on how to start a warranty claim, they said they would email me so I can send pictures. Two days went by, no email. I called again and the supposed manager said “to just email their support email’. I emailed and provided pictures. The supposed manager promptly responded asking for more pictures which I promptly responded with. After that, I’ve been completely ghosted. I called twice a... read more
Ordered a hitch bolt lock and was baited!!! Received email stating product is back in stock. I immediately ordered it. 2 weeks went by and received email it would be delivered within a week. Total 3 weeks now. I called customer service and the liar said there are such high demand that they are taking pre orders to see how many customers buy them. Then they will place a order and he said a few more weeks until they receive their shipment. I canceled my order as they are available on Amazon! Good way to lose customers!!!
Fantastic customer service. A piece on my rack broke, I called and James had one on the way once he got a photo of the broken part. Thankful and happy to be using Rocky Mounts for all my rack needs.
Frequently asked questions about Rhino-Rack USA
How is Rhino-Rack USA rated?
Rhino-Rack USA has a 3.5 star rating with 104 reviews.
When is Rhino-Rack USA open?
Rhino-Rack USA is open now. It will close at 4:30 p.m.
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