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Revo America Corporation
- Government
- Irving, TX
About this business
Location details
8181 Jetstar Dr. #130, Ste 130, Irving, TX, 75063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love their recent update they put out on the app store. ONLY issue is there is no way to view a current live feed on a mac. No matter what program you use you cannot view it. Its a shame because I run everything on mac.
What the hell. 5 years ago when I bought my 1st one from them they were great. now its like they got so big they don't care about use the customers. customer service is a JOKE!!!! 1st they make it so us on the left coast have to leave work and come home to get any support then they make you stay on hold for hours.And then Opps lost connection.... DO NOT buy this product. go somewhere else and get some support!!!!
Business response:
We do apologize that our service level didn't meet your expectations this time around. I would like to make contact with you in order to resolve any issue that you may have had and restore your confidence in service with Revo.
No tech support at all. Asked simple question about what camera to purchase for my system and received no response. Ordered two cameras that apparently will not work for my system. To return them, shipping is on me plus they charge a 20% restocking fee. None of this was covered in their website. System is very difficult to setup and again they offer no support. Do not waste your money. Apparently the System I purchased in 2015 is now obsolete and I cannot buy cameras that will work with it.
Business response:
Hello Gary Davis , I would like to personally apologize for that experience that you may have had . You can always reach me directly at support@revoamerica.com . I would like to make sure that you are taken care of. Unfortunately any returned item is subjected to a 20% restocking fee, which is also listed on the website. Please see the attached Return Policy We want you to be thrilled with your new purchase. But in the rare event, if you are not totally satisfied, simply return it back to us. Returns are accepted within 60 d... read more
On hold for 20 minutes, gave up and emailed customer service. Response was no help either. Too bad- looks like could be fair products.
Business response:
We do apologize for the long wait, as we strive to give all Revo customers great support . Please feel free to email us at support@revoamerica.com or use our new improved online chat system as well as opening a support ticket. We look forward to hearing from you.
good result come after hard climb
Their customer service is a joke.. Held on twice for 15 min. waiting on help...None! Never heard a live voice... Only a pre recorded message to keep hanging on for the next tech.... Bull hockey!!!!
Business response:
We do apologize that our service level didn't meet your expectations this time around. I would like to make contact with you in order to resolve any issue that you may have had and restore your confidence in service with Revo.
Frequently asked questions about Revo America Corporation
How is Revo America Corporation rated?
Revo America Corporation has a 4 star rating with 60 reviews.
When is Revo America Corporation open?
Revo America Corporation is closed now. It will open on Monday at 9:00 a.m.
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