Restaurantsupply.com

Samir B 

on BBB

3 years ago

Beware! this company is NOT FOR BUSINESS. I ordered 5 chafing dishes for my event that were listed on their website (it was on sale). also, I called them to confirm my order. customer service representatives confirm my order and make me sure they will deliver on time. After a few days, I got an email saying my items will take a few more days to deliver. I was fine with that because I had still time for my event. surprisingly I got delivered of water Pitcher (very cheap quality) instead of chafing dishes. Totally different or... read more

gisele n 

on BBB

3 years ago

Beware! Do not buy or do business with this company. They are very deceptive and lie about their transactions. I ordered an item listed on the website and got a confirmation for my order. 3 days later I got a shipping confirmation listing the items that I ordered. When I received the order, it turned out they sent me items that I did not order and that were cheaper. When I called to inquire I was told by a manager that there was an error on the website when the order was placed and that a refund was going to be issued. They ... read more

Angi K. 

on BBB

3 years ago

I purchased an item 2 months ago and it just arrived. Upon arrival, it was missing 6 boxes. I started a chat session and was told that the item didn't come with said boxes. I typically use another supplier, but chose this supplier because the boxes were included (which amounted to approximately $70.00). The website now has this item marked clearly that the boxes are not included, but this very clear message was not there when I ordered them. In fact, it said in the description that they were included. They will not do anythi... read more

Richa B 

on BBB

3 years ago

Stay away from this supplier. Very bad customer service. They ship the defective products and wash their hands off. I bought 3 door glass door refrigerator, it came banged up and it does even work. The compressor is broken. The model was *************** The repairman will not even come for 2 weeks. This was a $5000 item. The rep I was working with is James B******* Very disappointed in customer service. I wish I could give a rating below 1 but that is not an option. ***** **** 

Cafe B. 

on BBB

3 years ago

I bought EMPURA Sandwich/Salad Table Refrigerator EMP-E-KSP29M-D2 - Serial # 8109876 in August 2018 and I am very disappointed because no one sells a drawer slider for me to fix my drawer. My question is: how does a company sell a product that there is no spare part to fix. I think you should immediately stop selling this brand as there is no replacement part on the market. This is very serious. 

Lam D. 

on Birdeye

4 years ago

This website is total joke. They delayed my order a month and another week. Then they tell me they cancel my item because their is price change without telling me until I ask. Please please please stay away from them. This comment could save you a lot of trouble.  

Dan G 

on BBB

4 years ago

I worked with ********** to finance my item i bought from this company. Their vendor restaurant supply dot com sold me a piece of equipment that WAS NOT available. They referred me to ********** to finance this piece of equipment that was NOT available. They made me fill out all the loan paperwork, send documents, get everything in order and then take my payment for SHIPMENT and TAXES, FEES, etc. A week later, as I am sitting in my restaurant, expecting my equipment, the vendor restaurant supply dot com calls me and tries to... read more

David 

on BBB

4 years ago

Avoid this company. Received a defective product and called the same day. I asked for a credit to my account and agreed to return defective product. I dealt with Bryan K***, James B****** and Michael a supervisor. After 5 weeks, 4 emails 8 phone calls with multiple promises to credit my account, I still have not received a credit. Also, I felt their shipping charge was excessive. 

Raffaella G. 

on Birdeye

4 years ago

The refrigerator I ordered is not in use. The pile at the sliding door sheds leaving tiny black hair all over the fridge and food. Will never buy from them again. They don’t respond to your complains and concerns.