Restaurantsupply.com

Arpita/ Mike P 

on BBB

6 months ago

We ordered brand new 30 inch icemaker from Restaurant supply. Upon receiving V started doing installation, which took two hours and we followed all the guidelines that needs to be done in order to install the brand new icemaker after installation we started it. It did not make any single ice Within 12 hours of period. Very second day we call restaurant supply and we been told that someone from technical department will give us a call back which we did not receive so we decided to call back. Finally we be able to speak with t... read more

Marcus C 

on BBB

8 months ago

Ordered under counter refrigerator sent it damaged had refuse shipping said they ship another that day keep lie say they send it took almost month get another one it was damaged to they wouldn't make it good only blaming shipping company 

JD R 

on BBB

a year ago

Ordered products needed and they shipped the next day and arrived the day after shipping. Items are quality and very affordable. 

Deborah S 

on BBB

a year ago

I ordered 3 serving utensils in Sep. 2023, and the correct items were delivered in only 4 days (and that included a weekend). The shipping seemed a bit high at first; however, the cost of these items were so inexpensive that the 3 items with shipping, cost less than those same items on other websites with free shipping. 

Joel P 

on BBB

a year ago

Horrible company. Lengthy and super hassle filled return when they sent us a Refrigerator instead of the Freezer we ordered. Then pulled illegal Bait and Switch and told us that it was a pricing error and we would have to pay 10 times the listed price if we actually wanted the freezer. Tried to garner sympathy saying it was at cost, but I've seen it listed other sites for $1,000 less than they said. Rude and uncaring Joseph from customer service, only started being nice when I told them I was reporting them to FTC. I have re... read more

Brian H 

on BBB

2 years ago

I tried to contact Restaurant Supply to find out how to service the icemaker i bought from them which needed service just 14 months after purchase. I pressed option 4 for warranty/service and was repeatedly disconnected. I pressed option 1 - same thing. From the comments below I tried an extension and left a voicemail. No return call. I wish I had thought to try and call their customer service before ordering through them. It appears their "customer service" department does not actually exist! Be warned if you are considerin... read more

Dustin B 

on BBB

2 years ago

Dont waste your time with this company, order from webstarurant. I ordered cups listed in stock on their website, only received 2/3 of the order and was basically told sorry about your luck , theyll ship when instock. After that the salesperson Michael was rude an unresponsive when asking about an already paid for items ETA. IM glad i learned my lesson on a $40 item not the larger equipment i was looking at . 

Dan O 

on BBB

2 years ago

Avoid this company if you can. I ordered a Hobart dishwasher from them which arrived damaged. I filed a claim with the shipping company who declined it stating that vendor, Restaurant Supply, has to submit the claim. Restaurant Supply then strung me along for several months leading me to believe that they were doing that until I learned today from the shipping company that they never filed anything. They are a dishonest company. 

samir b. 

on Birdeye

3 years ago

Beware! this company is NOT FOR BUSINESS. I ordered 5 chafing dishes for my event that were listed on their website (it was on sale). also, I called them to confirm my order. customer service representatives confirm my order and make me sure they will deliver on time. After a few days, I got an email saying my items will take a few more days to deliver. I was fine with that because I had still time for my event. surprisingly I got delivered of water Pitcher (very cheap quality) instead of chafing dishes. Totally different or... read more