Reserve at Ashley Lake Apartments

Blake 

on Google

a week ago

We gave notice prior to moving out and informed the office. Despite this, I later learned from other tenants that a 3-day eviction notice was posted and an eviction lawsuit was filed after we had already vacated the unit. I was also told I would need to electronically sign documents, but those were never provided, which made it impossible to complete the process. This situation has been extremely stressful and disappointing, especially since the office was already aware that we had moved out. My attempts to resolve the matte... read more

Alexis Pasternak 

on Google

2 weeks ago

RUNNNN!!!!!!!!!!!!! I don’t know what happened but ever since new management took over this place has been infested with bugs, trash and homeless people. Security? What’s that? A clean safe space? No way!! My washer has been broken for over a month. I’ve submitted requests daily and have made many visits to the office. They laugh, don’t take you seriously and can’t make any promises. These people are cruel and you are treated as if you are less than. The price might be great, but is it worth your constant headache? 

Dimitar 

on Google

2 weeks ago

Very disappointed. Moved here from another state so I could not vet the property management in person. My supposed move in date was delayed by 4 days as my unit was "not move in ready". Upon moving in I was notified that the old washer and dryer were broken, but I will be getting brand new ones installed in the coming days. Now Almost 3 weeks after my initial move in date I still have no washer and dryer. I followed up multiple times and every time it's Monday or Wednesday without follow through. I went to the management off... read more

Yanet F 

on Google

2 weeks ago

This place has declined since new management took over. Despite submitting multiple repair requests, I only receive automated responses telling me to handle it myself. The $25 monthly charge for valet garbage pickup is not justified, as the service is lacking. I requested an exterminator for a roach problem, but they only sent someone once. The technician told me to take a picture of the product he used so I could buy it myself and mentioned he might not come back due to too many requests. Reaching the office for help is dif... read more

Brenda Jorge 

on Google

2 weeks ago

Terrible, would not recommend. The maintenance team is only one guy. And he has to handle several apartments. When I moved in the AC was broken, dishwasher broken, dryer broken, ant problems, the community is deity and I had to keep wasting time calling and going to the leasing office to get my issues fixed. It took over 3 months for it to get done. KEEP IN MIND! Some stuff is still broken! I keep contacting the leasing office and all they said is “oh it works you just aren’t doing it right” even tho the maintenance guy said... read more