Brooks W. on BBB
4 years ago
06/28/2017, 01:58 AM
I met with a sales rep. He was actually very through, and I was convinced that the product was of superior quality to competitors. We were ready to "do business;" however, the parameters quickly changed. We had be sold on "3 panel glass", and suddenly our doors would be "2 panel." We asked to replace our 4 panel doors, but suddenly the salesman realized they only offer 3 panel with a much smaller opening. In addition, we were never given a business card, and our "quote" was handwritten on paper as opposed to typed and emailed. Furthermore we were given an on-the-spot price that was 3K less than the original quote of 18K. We were asked to sign that night for the lower, 15K price, or else...(lose the price forever). That is too much unfounded pressure, and in my opinion, a bad business model.
If the product is superior, I want to have the same price for a week. That way I can consider it. If the "deal price" is only good on the spot, I think they have something to hide. Sketchy, but apparently common business practice in Rescom.
John (the salesman) was cool. I hung out with him for two hours (only slightly annoying considering our young kids' bed time and the fact that my wife was giving me "annoyed" looks.). His product was good, but then it felt like a bait and switch when I was sold on the 3 panel window and offered 2 panel.
Also, the whole experience felt like an antiquated relic of the past. What kind of business model is built upon door-to-door salesman? I am not telling you what to do, but you know what ultimately happened to Willy Loman in Death of a Salesman, right? (Sorry, I am a Lit professor).
If the Rescom product is as superior as they describe, it should sell itself. Granted, some education may be involved, but why not market that quality? Rescom "prides" itself on NOT marketing and advertising??? Is that a thing to do? Lamest marketing approach ever. John said independent research had identified door-to-door salesman as a liability, and I can see why. Ditch that model or be prepared for the consequences, of which, you are clearly suffering, given your lack of Web presence.
To the administrators of Rescom (a very forgettable name), Seriously, Wake Up! Your product is good, but your approach is questionable. Put out a quality product, and let it sell itself. Why all the limitations? Why all the sales people? It feels like you are trying to indoctrinate unsuspecting Americans into some kind of cult.
Sorry to post a negative review on the BBB as the rating seems important to your salesmen, but I needed to interject a bit of truth here.