Republic Services

ERB Properties 

on Google

3 months ago

Heather is truly one of the best representatives I’ve had the pleasure of working with. She is not only responsive, knowledgeable, and courteous, but also a genuinely wonderful person to interact with. She takes the time to explain everything clearly, always follows up with calls and emails, and stays on top of every detail. Simply put, she’s a fantastic agent and a true asset to work with. 

Joao Pereira 

on Google

3 months ago

As others have mentioned, the AI feature is causing significant frustration for customers. While it's true that a dumpster with two inches of cardboard above the rim may technically be considered above Overage, the margin is so minimal that it's creating unnecessary issues. That said, Heather truly stands out. She is an exceptional customer service representative who consistently goes above and beyond her responsibilities. Her professionalism, empathy, and communication skills make her an absolute pleasure to work with. Thes... read more

drumrrr19 drumrrr19 

on Google

4 months ago

Well after 18 years using this company. I had to cancel my service. My suggestion is don't use auto pay. As they like to raise their rates $24.00 at a pop. There are plenty of trash providers with better rates that provide the same service. Their customer service is friendly, however waiting to speak to someone for 30 minutes or more is ridiculous. The communication is terrible. Oh by the way they charge $51.00 per container to pick them up. Yeah $102.00 for two containers.. They were delivered free when I signed up. Lol .Do... read more

Mary Smith 

on Google

6 months ago

Customer service has been amazing every time I call but unfortunately the problem was never resolved. In the 8 weeks of having service we only had our trash picked up once. After a 6th call and another failed pick up we have decided to cancel our service. 

Rocky Point Creamery 

on Google

7 months ago

Heather Trail is excellent excellent at customer service she goes above and beyond to try to help our needs ultimately Republic lost our account because they’ve initiated AI to tell whether a dump dumpster is full or not. The executives in Republic Service needs to reevaluate what’s more important customers always come first! Thank you, Heather for your help. Obviously, this one was beyond your control. God bless.