RentLEVER

Joaquin Sullivan 

on Google

5 years ago

Warning to anyone wishing to list their property with Rentl. We booked a “luxury home” in Tahoe managed by Rentl that was unsanitary (mouse feces everywhere including towels, hairs on sheets, soap pieces and public hair stuck to bathtub, etc), barely above freezing in the house (windows wouldn’t shut and heat halfway broken). had a vacation ruined. Had to leave early....no communication, struggle to get even a small amount back from Airbnb. DO NOT HAVE RENTL manage your property. You should look for a trustworthy company. 

Tahoe Tom 

on Google

5 years ago

Worked for this company and the property manager would try and open heaters and fix it herself in a panic and had no clue what she is doing. If you have a spa they do not hire spa company and they will ruin your spa with no spa maintenance. If you hear the name Nicole Ladd run! I’ve never come across a more negligent property management company in my 10 plus years working in the industry in Tahoe. 

Karen Lott 

on Google

5 years ago

Terrible Customer Service from this vacation property management company. Due to a safety hazzard, Rentl offered us a 'comparable' property two days prior to our stay. Replacement property was riddled with problems that in combination with Rentl's poor customer service created a stressful vacation. 

Dianna Herrmann 

on Google

5 years ago

Rentl is a total disaster of a management company. They have listed my luxury home in Lake Tahoe, and have not dealt with any issues that have come up, such as putting a hold on my house during ski week for someone in their company who then did not rent the house during the biggest week in Tahoe, not repairing major damage done by renters, not returning 5 sets of linens, not replacing broken expensive wine glasses, leaving lights and heat on in the house. The list goes on and on. They don't screen renters for smokers (eviden... read more

Gemba K 

on Google

6 years ago

Melodi and her team are the worst property managers I have ever dealt with. They are heartless and don’t even try to help resolve problem when it arise. They repeat the same old line over and over: sorry no early check in. Checkin time is 4 pm. Rather than help me and my family who are stuck in the snow storm waiting for our rental property to be available. Freezing out w/young kids sitting in the car. Yet same heartless response sorry check in is at 4. Never will I rent from RentLever ever again. I rather spend my $1200 dol... read more