REI's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

REI

4.4

About this business

REI has updated its COVID-19 policies and procedures per the latest CDC guidance. Please see our Health and Safety Policies for more information. 

Location details

1417 New Britain Ave, West Hartford, CT, 06110, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue12:00 p.m. to 7:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 7:00 p.m.
4.4387 reviews
Select a rating
Richard Rinshed's profile image
Richard Rinshed 
on Google
3 weeks ago

I have had several outstanding experiences here. The staff members are always friendly and helpful, on the phone and in the store. One helped advise me on how to look up gear on the website to confirm it was available for resupply in the store before coming in, and another took the time to check some shoes I was picking up to make sure they were the right size in the box. They have quality products and I am impressed by the staff’s attitude. Great job, guys, customer for life. 

Shane Walsh's profile image
Shane Walsh 
on Google
3 weeks ago

Had a fantastic experience thanks to Brian, who helped me install a Thule rack on my car. He was incredibly knowledgeable about the entire Thule system and made the whole process a breeze. Just genuinely friendly and made me feel really confident about my purchase. Highly recommend asking for Brian if you need any help! 

James McCarson's profile image
James McCarson 
on Google
a month ago

Always good value. 

Polina's profile image
Polina 
on Google
a month ago

I have been having great experience all around every time I visit so I figured I’d chime in and give credit where credit is due. From check out people to bike shop help from Darci and Brian today and others prior times I visited, I mainly had a great and helpful experience even when they are very busy and may be overwhelmed by the amount if people. The positive atmosphere and actual experience of solutions speaks volumes. Thank you. (Bought bikes, helmets, backpacks, chairs, Thule support, bike support, misc items … ). 

S.I.D.'s profile image
S.I.D. 
on Google
2 months ago

I was uncomfortably being watched like a hawk as if I was going to steal the boots I was trying on. Tried to do small talk. Nothing, just stood five feet from me, watching me. There were other costumers around too. I was trying to walk around with the boots to try out the feel of them. Even left my purse on the seat. I was nervous to even ask to try on different boots. When I was paying for the boots, the cashier was very arrogant. I asked a question about my email and he just ignored me, handed me my receipt and said “goodb... read more

View all google reviews

Frequently asked questions about REI

How is REI rated?

REI has a 4.4 star rating with 387 reviews. 

When is REI open?

REI is open now. It will close at 8:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com