REI

Michael OKeefe 

on Google

2 weeks ago

The staff is very helpful but it may be a little difficult to get one to help you. Meaning not my department go wait I'll send someone over. It took me 15 minutes before the 3rd person I spoke to helped me. And he was great. The store moves at a slower pace probably because once you get your guy he helps you like you are the only customer. The selection on line does not reflect the in store inventory despite the claim something is in stock. If you are traveling a distance call and verify. 

Stephen H 

on Google

a month ago

Excellent experience today at REI Norwalk only a few days after Christmas and on a Sunday when the store was packed with customers. I had to resolve a boot and binding issue with new XC skis, and three different REI staff, young guy in the bike and ski repair area but especially Paige and Chris, helped me with remarkable kindness, attention and efficiency. I could tell they were weathering the storm of customers flooding the store, but their sincere positive attitudes and unflagging assistance were much appreciated. I was tr... read more

Stephen H 

on Google

a month ago

Excellent experience today at REI Norwalk only a few days after Christmas and on a Sunday when the store was packed with customers. I had to resolve a boot and binding issue with new XC skis, and three different REI staff, young guy in the bike and ski repair area but especially Paige and Chris, helped me with remarkable kindness, attention and efficiency. I could tell they were weathering the storm of customers flooding the store, but their sincere positive attitudes and unflagging assistance were much appreciated. I was tr... read more

Stephen H 

on Google

a month ago

Excellent experience today at REI Norwalk only a few days after Christmas and on a Sunday when the store was packed with customers. I had to resolve a boot and binding issue with new XC skis, and three different REI staff, young guy in the bike and ski repair area but especially Paige and Chris, helped me with remarkable kindness, attention and efficiency. I could tell they were weathering the storm of customers flooding the store, but their sincere positive attitudes and unflagging assistance were much appreciated. I was tr... read more

Rich McCarthy 

on Google

2 months ago

I purchased and end of season Fjall Raven ski jacket at RAI Norwalk a few years ago. Did not use it for the first season, it hung in my closet with tags. The second year, I started using it and realized the two stage zipper was unusable for me. It worked, but required a lot of effort to zip it up. If incorrect, the jacket would just unzip. At the end of the season, I realized this jacket was useless and learned I was not alone. I found my credit card receipt, but not the original store receipt. The store manager (Paige) woul... read more