REI

Gana 

on Google

2 weeks ago

we were trying to get shoe but Joel that’s he’s name. He’s like I’m here but I dont wanna help you this kind of attitude usually REI customer service is the best but this person is something else everything else was good I love the store that’s for sure 

Ryan William (Expert) 

on Google

2 weeks ago

i asked an employee who was folding shirts (adjacent the shoes) if i she could get me a shoe from the back. she argued that she was on "the floor" and i should ask the one guy working in shoes. there were a few people already waiting for the one shoe guy and there were several employees on "the floor" not helping anyone. I don't think it was out of line for me to ask for help. i've never worked at a place where I was instructed to ignore customers in favor of folding clothes. maybe rei got bought out by private equity 

Heena Minnich 

on Google

3 weeks ago

They are so pushy about the membership. No means no. The sales clerks in the store are pushy. The check out lady is pushy. You can't shop in peace. Also, how does an outdoor store not allow dogs? You sell harnesses but I can't bring my dog in to get him fitted? 

M Anderson 

on Google

3 weeks ago

Horrible customer service. Stood at the shoe section for 20 minutes waiting to be taken care of and to ask questions regarding running shoes. The two employees working looked overwhelmed and I left when one told a customer that he didn’t know anything about Blundstone boots.