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REI
- Recreation
- Vernon Hills, IL
About this business
Location details
901 N Milwaukee Ave Unit 100, Unit 100, Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Horrific experience in this Vernon Hills store with Yolande. I had a return from October and she accused me of using the product when I did not. I told her I had it in my backpack but ended up not needing it but she continued to accuse me of lying. I felt disrespected during my interaction at this store and specifically with the lady named Yolande. I hope REI will address this so customers feel heard and valued in the future.
Don't buy the 1 year subscription they will try to sell you. They refused to return items in perfect condition - said there were exclusions - I asked them to show me the exclusions, they refused to even listen them. SO DISAPPOINTED!!
One of Our Favorite Stores. We always have a great experience at REI in Vernon Hills. The staff is knowledgeable and genuinely helpful. We shop here for athletic shoes and outdoor gear, and my husband recently bought a bike the service was amazing from start to finish. We’re also REI members, and the member deals make it even better. The store is big, easy to shop, and has a great selection you can actually see and try on.
We always have a great experience at this store. We popped in today to get some stuff for an upcoming camping trip and it was busy. Despite being busy the staff were super friendly and very helpful with gear questions that we had. We now have a sweet new Kelty baby carrier that I’m really excited to do some hiking with. Thanks for the help Laura!
Frequently asked questions about REI
How is REI rated?
REI has a 4.3 star rating with 277 reviews.
When is REI open?
REI is closed now. It will open at 8:00 a.m.
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