Regus - Gold Coast, Surfers Paradise

S H 

on Google

2 months ago

Signed up to their virtual office in Brisbane (Regus). Terrible phone answering service, delay answering, taken by offshore staff and phone lines all static - and they just forward callers onto a voicemail. Terrible customer service as well - no help on boarding. Nothing set up. Go with Servcorp, might pay more but I regret going ahead with these guys as now they say they have me locked into a contract even though I expressed how terrible their service is and I wanted to cancel. Avoid! 

Mark Neveceral 

on Google

a year ago

Regus has no integrity and behaves as a scam. Be careful and check every bill. Whatever you think your bill is, there will probably be added charges. Cancellation... won't happen. They will continue to bill you after you have cancelled and then tell you that you have to pay the outstanding amount before they will cancel, even though you dispute what you've been charged. So they continue to bill you and refuse to cancel which is an illegal practice in Australia. Worst service office you can work with. 

D - L 

on Google

2 years ago

I have been going to Regus Surfers Paradise since Covid and have found their staff very helpful and genuinely take care of Regus customers eg, ensure that there is ample seatings, kudos to Olivia and her team (Joyce, Michelle etc) for providing exceptional customer services. Well done Olivia and keep up the good work. David 

Anthony Gerada 

on Google

2 years ago

We were with Regus in Ann Str, Brisbane for 9.5 years. Definitely many more negatives than positives. Suddenly we were given a couple of days notice that they were closing the Brisbane Office. Now we're waiting for the refund of our initial deposit, (which they didn't remind us of) and I only remembered about it when I read the original agreement. They promised the refund 6 weeks ago, followed up a few times, still nothing.