Regions Bank

Gail K 

on BBB

3 years ago

EnerBank worked with my contractor and with me to finance my roof. As the bid changed, they made it very easy for me modify the loan. I was grateful that this part of the process was easy -as it was major job on the house and stressful. They made the financing the easy part. 

David D 

on BBB

3 years ago

Received a phone call concerning my relationship with EnerBank and had everything explained. No problems. 

ROBERT T 

on BBB

3 years ago

Well pleased with everything , EnerBank came to my rescue and helped me in my need . 

Russell C 

on BBB

3 years ago

We have a mortgage with Regions. First, they paid someone else's property tax from our escrow account. Second, they give us a refund that ends up putting a deficit in the balance of our escrow account. Third, I get a property tax delinquent notice in August. They didn't pay our property taxes!!! They have made this year an absolute nightmare. Very unprofessional the way Regions Mortgage has handled our account. I will not recommend their services. 

Deborah B 

on BBB

3 years ago

First we applied for the loan to update HVAC system . After application was accepted we ran into a problem which caused us to rip out all the duct work. There was no problem in getting the amount we needed increased. We are very thankful for there help. 

Susan G 

on BBB

3 years ago

Very professional and easy to work with! Would recommend them! 

Dee F 

on BBB

3 years ago

The company was amazing initially getting the loan set up. What frustrates me the most is there is no way to get any kind of information about your account if you do not have a paper statement. You cannot log into the website to see your balance nor call their 1-800 number either. We are in a digital age. Why would they not make this information accessible anywhere, anytime? I believe they do this to keep customers from knowing their balance. 

Glenn E. 

on BBB

3 years ago

Avoid doing business with Enerbank if at all possible. They stopped my automatic payments for some unknown reason and failed to notify me. By the time they contacted me the payment was more than 30 days past due. By this time they not only called me but they called my wife and my daughter! They were never given permission to contact anyone but me! Companies that engage in this practice should be heavily fined! I was so pissed I just paid the balance to be rid of those clowns. One week later they place a comment in my credit ... read more

Ellen E 

on BBB

3 years ago

Dealing with Enerbank was terrible. I was not happy with the contractor, I called them and they said to file a formal complaint, which I did. They said don't pay right now, so I didn't. All of sudden, they dropped the complaint without my knowledge. That cost me an extra $250.00. I will never go through a contractor that uses Enerbank. They don't deserve the one star I had to give.