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Regency Hualālai
- Healthcare
- Kailua-Kona, HI
About this business
Location details
75-181 Hualalai Rd, Kailua-Kona, HI, 96740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 3:30 p.m. | |
| Sun | 8:30 a.m. to 3:30 p.m. |
I would not recommend this assisted living facility to anyone looking for safe, attentive care for their loved one. From the beginning, there was a lack of professionalism and poor communication. We were assured that our family member’s needs could be managed, yet within days it became clear that the staff was unprepared and unable to properly handle even routine behavioral and medical concerns. Instead of working collaboratively to adjust care or keep us informed, decisions were made abruptly and without adequate explanatio... read more
I have been in this place only for over a month so far. The place is clean and stuff members are working hard. The problem starts with those who sit behind their desks here and do not train the labor force for their precise duties. For example, the first night I was here, I went to bed early, and at 1am I heard someone who apparently had the keys trying to open my apartment door, then I noticed the person getting inside my apartment, opening the sliding door to my bedroom and getting close to my head in the dark. I got reall... read more
Staff was very friendly and professional. Chef came out to meet us. Amenities were better than we thought. Very impressed!
I would never recommend this facility to any family looking for care for their loved ones. This facility continually double charged me for care regarding my mother. I kept going to the administration to refute these charges and never had a response nor reply Except for the last admin in charge. This facility has an exceptionally high turnover rate. The numbers were there and she tried to refute and make false claims about charges, even though they were right there in print. My mom came to the point where she was no longer ab... read more
I would never recommend this facility to any family looking for care for their loved ones. This facility continually double charged me for care regarding my mother. I kept going to the administration to refute these charges and never had a response nor reply Except for the last admin in charge. This facility has an exceptionally high turnover rate. The numbers were there and she tried to refute and make false claims about charges, even though they were right there in print. My mom came to the point where she was no longer ab... read more
Frequently asked questions about Regency Hualālai
How is Regency Hualālai rated?
Regency Hualālai has a 3.3 star rating with 12 reviews.
When is Regency Hualālai open?
Regency Hualālai is open now. It will close at 3:30 p.m.
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