Redemption Psychiatry, Phoenix

Brittany Chatoney 

on Google

5 years ago

I just got off the phone with one of redemption psychiatrys nurses, Angie. She was so rude, had no care or compassion for the situation or anything, I couldn't believe it. She ended up hanging up on me, her defense was she was not hanging up on me because she told me she was going to hang up on me, because she was refusing to further explain their policy that I wasn't understanding and I wouldn't just take her answer. I called back to get her supervisors information to file a complaint. She just started defending her self an... read more

Discerning Arizona 

on Google

6 years ago

After confirming with two separate people at this location that my insurance went through for an appointment, I attended it. A month later I was contacted by email with a $400 bill for the visit. I inquired why I was being billed after being told the visit was covered by insurance. The billing department stated the staff were wrong about approval and insurance declined. I replied with a detailed account of the situation, explaining as I have above, and asking for resolution of the bill considering I would not have attended i... read more

Andrew Jansick 

on Google

6 years ago

I had a negative experience with the nurse line, Angie, at the central location. Do not expect her attitude to be what it should be for someone who must help people who are already hurting get their medications or solve whatever issue at hand without hurting them further, because she is another one of those cold, apathetic people we all wish would have picked a different career that doesn’t require you to be kind, empathetic, dignified, ready and willing to help, without letting negative emotions they might feel become appar... read more

Nadia Essa 

on Google

6 years ago

My initial reaction was that the facility was old. Very poor signage out front which is confusing and not helpful. But the psychiatrist was very kind and thorough and I would certainly recommend her. If you can get over the facility being kind of old and dirty it’s worth it. 

Troy Moser 

on Google

6 years ago

It's disappointing to see all the negative reviews! I'm not a patient, but my partner is, and I thought the level of care and professionalism was totally on point. The nurse assisting us with his procedure was very informative, caring, and took the time to answer all our questions and put his mind at ease. If it was a bad transitional period that they went through, I'd say it's safe to say it's over. All businesses do sometimes. We're all human.