Red Roof PLUS+ West Springfield

Angie O. 

on Google

3 days ago

The worst place ever, the room was smelling like dog, the smell was terrible, there were dog feces(poop) in the rug when you first walk into the room, next to the dresser it was also dog poop 3 dots. The bathroom toilet was not clean with feces inside the toilet. The towel was black dirty and the towel was supposed to be white also had hair in it. The rugs were black from dirt. The towel also had lipstick stain red on it. I went to the front desk has soon I check in and checked the room to let her know and all she say was th... read more

Olson Santiago 

on Google

a week ago

Room was large enough. No cleaning room service during 3 day stay. Had to take out my trash since it was never picked up. Entrance is easy to miss. No breakfast, either continental or otherwise. Coffee was limited to a few hours. 

Gregory McHale 

on Google

2 weeks ago

For the price, fantastic. Very friendly and helpful lobby staff! 

Aja Williams 

on Google

2 weeks ago

The rooms all smelled like cigarettes and dogs. There was literally urine and dog hair on the bed. They offered to switch my room, but I ended up switching twice - total of three rooms and all of them were dirty and smelled horrible. It's crazy that they have signs everywhere saying the property is 100% smoke-free, yet people were smoking all over the property. I even saw someone open their door and walk out with a cigarette already in their mouth. This place is definitely not smoke-free. I couldn't even stay here. After try... read more

justine lavalley 

on Google

2 weeks ago

Room was filthy. Sheets with large yellow stains. Carpets under the bed filthy, dresser drawers dirty.