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Real Property Management Midwest
- Property Management
- Louisville, KY
About this business
Real Property Management Midwest provides professional property management services including on-going communication, comprehensive marketing and advertising, full-service leasing, thorough tenant screening and selection, timely rent collection, regular inspections, cost-effective and reliable maintenance, strict and compliant evictions, and comprehensive accounting. We help protect your investment, service your tenants, minimize your costs, and maximize your income-without interrupting your daily life. For over 30 years, te... read more
Location details
101 N 7th St, Louisville, KY, 40202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst property management company. I own a duplex that they used to manage for me and between tenants they did unauthorized repairs and charged me insane amounts without even any proof that the work was done, in fact the new tenants contacted me directly and showed me that they didn't do the repairs they claimed. On top of that the new tenants paid 7 months up front when signing the contract and RPM never transferred that money to me, instead they claimed they did a ton of repairs and after months of emails and calls they de... read more
I am an investor with 10 single family homes in Cincinnati. We started property management services with RPM for two homes in early Sept 2019. Services with RPM were ended for both homes early November 2019 with neither home being rented. While they might have an excuse or two for lack of performance, one of the homes was rented to a qualified tenant within 1 week of transfer from RPM to another management company. Property owners: I learned about 35 days into the arrangement that they do not actually show your property in p... read more
I could go on and on about this unprofessional company for days. I wouldn't even rate it one star. My biggest issue in the 3 years I rented through them would have to be when the upstairs tenant moved out and RPM sent a crew to fix up that unit but instead gave the crew keys to my apartment. I woke up with a bunch of men trying to come into my property at 6 in the morning! Thankfully my dog was there to scare them off because it wouldn't have ended well. There was never a apology or anything.
This company has done an absolutely terrible job for my family. They were managing our property in Louisville, KY. When our tenant left without paying rent for a few months, their job was to follow up with legal proceedings. This has been several years in the making now, they barely ever followed through with updates, we had to constantly ask them for any kind of updates. They are so slow to respond to emails, they never call. They have the worst customer service I have ever experienced. But more painful than the rent, we ha... read more
Business response:
Good afternoon, The risk of being a landlord is certainly high. There is no way to ensure a tenant will take care of a property the way you would your own home. We also always recommend that owners remove all of their personal items to minimize the risk to those as well. I am sorry that in your case the tenants did not take care of your property or your personal items. We did bill the tenants for all damages and items missing. We sent the amount owed to collections through our attorney as we told you we would. Collections ca... read more
I rented a home from this company for 3 years from 2015 to 2018. I had a great experience with my dealing with this company. When we had a service repair the company made arrangements and the repair was completed within a day or two. The service people were always professional and completed the assigned task in a timely manner. The only complaint I have is that as many of the other comments if you try and call them you may as well try and contact the Pope. They do not answer the phone. The saving grace in that for me was tha... read more
Business response:
Thanks so much, Mr. *******! As you can imagine our phones do ring off the hook so we can't get to all calls but we are so glad that you had a great experience with RPM and that Laura was helpful! She runs the email support system and is always on top of everything. We wish you the best in the future!
I'm pretty sure all of these 5 star reviews are fake, not only because they are anonymous, but because there is no way RPM could get a 5 star review. They are the AWFUL. Do not, I repeat, do not rent from them! They never answer the phone or call you back. They are very slow to respond to emails-- took weeks to months with multiple emails sent from me. They charge ridiculous fees like a book ledger fee and keep part of your security deposit as "admin fees." The house I rented was utterly filthy when I moved in and a bunch of... read more
DONT EVEN TRY THEY TAKE YOUR APP FEE AND GIVE YOU THE MIDDLE FINGER. All they care about is your credit score. I contacted them on *******but could only leave a review on this ******. Their ********WONT EVEN LET YOU REVIEW IT. SO SKETCHY! They have been contacted over 50 times already for the listing I was interested in (probably more since they had the space listed on multiple websites) by possible tenants, including me and take your money then deny you for your credit score, even if you tick off every one of their other li... read more
Business response:
*****, I am sorry that you feel this way. We do not agree with any of your comments though. First, this property has been listed for less than a week. Your application was the first fully completed application which is why the screening was ran. We have only received two applications total so I am not sure where the numbers you mentioned are coming from. We typically only run one at a time and do not run another unless the first is denied so we do not just take your application fee for the money. We must charge an applicatio... read more
During our rental lease, which was four years we had no issues at all. Until we moved out and now they are flaming our security deposit. We have notice, left the home spotless and followed everything that had to be done. Now they are claiming we did not complete our lease, even though we gave 30 day notice and the homeowners were putting house up for sale. I have reached out to the homeowners who do not know about this. It's sad that they want to keep the money that is owed back to us.
Business response:
********** As I explained to you today, your lease was through August 31, 2017. You are responsible legally to fulfill your lease term. Furthermore, the homeowner has instructed us to enforce the lease you signed, which includes charging rent through the end of your lease. The owner asked for you to vacate at the end of your lease. Leaving prior to that does not release you from your lease obligations. I am sorry for any misunderstanding about your lease terms, but you signed a lease through August 31, 2017 and committed to ... read more
I rented a home through this company for a year. At every turn there seemed to be major issues. At the beginning of the lease the leasing agent had to redo the lease agreement multiple times as the fees, deposits, etc never added up to the amount that we were being asked to pay. Maintenance was slow to respond, even to major issues. A very large section of a tree landed on the house last summer and it took weeks to have them get someone there to remove it, all the while it was very apparent the left hand had no clue what the... read more
Business response:
******* We used the forwarding address that you supplied in your notice to vacate through the portal, which as you let us know today is your parents address, not a nonexistent address as you stated above. We did find after corresponding with you today that you left a paper in the home upon moving out that had a different forwarding address, but when your inspection was processed the new address was not entered into our system. I am very sorry for that oversight. I do understand through your conversation with our staff today ... read more
Frequently asked questions about Real Property Management Midwest
How is Real Property Management Midwest rated?
Real Property Management Midwest has a 4.2 star rating with 64 reviews.
When is Real Property Management Midwest open?
Real Property Management Midwest is closed now. It will open on Monday at 9:00 a.m.
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