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ReadyRefresh By Nestle
- Water Purification Services
- Arbutus, MD
About this business
Location details
3604 Commerce Dr, Arbutus, MD, 21227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ever since Primo bought our previous water delivery route it has been an absolute NIGHTMARE! The drivers cannot follow the very clear and simple instructions which are bring inside office building 9-5. These fools have left them in a back parking lot with NO entrance, they've left them on the public walk way, they've marked it delivered yet it hadn't been, they continue to show up after 7am. It's so bad that I've switched monthly deliveries to every 2/3 months so I don't have to waste my morning on the phone with their custo... read more
We became customers of primo/ready refresh in spring of 2025 in Harford county MD and by the end of summer 2025 we were ready to cancel. Every single delivery day, they’d not show up and reschedule us at the last minute, often not even showing up on the rescheduled date they selected. They’d offer us free delivery and multiple free bottles for the next order to compensate, but often those orders wouldn’t even show up or would be incorrect. We were billed for multiple things we were promised for free. When we finally canceled... read more
Skipped all deliveries for MONTHS to go through 14 five gallon bottles on hand and their system kept adding on deliveries WITHOUT notification that I would have to check for weekly to skip. I didn't catch their most recent secret delivery because I was on vacation and that was the final straw. Do no use this company, their deceptive practices make me question everything about them.
Primo Water Brands charges me a late fee every time I have a delivery. That is only 2 weeks after delivery. The invoice email always says $00 balance. No action needed at this time. But late fee shows up on my bill every time. I still am on hold with customer service after an hour. Customer service is awful. I will be looking for a new service.
I represent a state agency and let me tell you the absolute displeasure of having to work with this company. They consistently delay their deliveries and even skip my monthly deliveries. Absolutely gross incomptence. I was supposed to receive a delivery today, and yup you guessed it. Delayed. If I could give it 0 stars, I would. Also like someone said in a previous post, this only started when they merged with primo.
Frequently asked questions about ReadyRefresh By Nestle
How is ReadyRefresh By Nestle rated?
ReadyRefresh By Nestle has a 3.9 star rating with 697 reviews.
When is ReadyRefresh By Nestle open?
ReadyRefresh By Nestle is open now. It will close at 8:00 p.m.
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