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Rawlins Heating & Cooling

3.0

About this business

Location details

1035 Caroline Dr, Richmond, KY, 40475, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to 6:00 p.m.
3.010 reviews
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Stacy Peters's profile image
Stacy Peters 
a month ago

We had a full hvac system installed. Outside unit, air handler, new thermostat and two vents were added. These guys were great. They were very friendly. They took the time to explain everything to me. After everything was completed they cleaned up and the only way you can tell they were there is because our house is much much cooler. Perfect timing since it’s been over 90 degrees this past week. I would definitely recommend them and will use them again if anything comes up. 

Donna Pavkovich's profile image
Donna Pavkovich 
2 months ago

This is the worse company I have ever seen and Shane is a poor example of quality and customer service. As I have said in a previous post, he allowed Freon to leak into our bonus room, where our grandchildren play and sleep, for a year. And where my husband’s office is. Now we know why he had so many headaches. Shane didn’t warrants the mini split so we had no warranty. Now we find out while trying to discover why the new unit leaks onto the floor…. well look at the pictures. You can’t drain uphill! Do not use these people! ... read more

Logan Tipton's profile image
Logan Tipton 
5 months ago

Where to start, they don’t answer the phone at all, texting you may or may not get a response. The clown crew they have working there have a huge lack of knowledge. It started when they installed a unit to small for the building and wouldn’t take responsibility for it and came out 5 now and still can’t fix issues because the issue is 1.5 ton units are meant for a single apartment not a two story house but they won’t take responsibility and change it. I’d never recommend these people for anything. If you are in the market do ... read more

Donna Jean's profile image
Donna Jean 
8 months ago

I debated whether to leave a review but the more I thought about it, I decided that it might help keep someone else safe. Rawlins installed our HVAC system into our new home 2 1/2 years ago. Immediately we noticed the AC unit looked damaged and was verified by another company. But since it worked we chose to just let it go. Within a year we started finding issues like improper drainage, the drain pipe not installed properly and low Freon in the mini split... We had Shane come over to fix a few things which was ok but then we... read more

Joshua Warren's profile image
Joshua Warren 
a year ago

I would give this company a negative star if I could! I’m not one to normally get on here and give reviews but this company is a joke! Sure, if you’re requesting a new unit because yours is old and way out of warranty and have to spend thousands of dollars, they may respond to you! DO NOT expect them to respond to you if it is a warranty call on a new unit they installed! I have been trying to get them to come and fix my outdoor HVAC unit for over a year! I call, they schedule an appointment, then never show up! That has hap... read more

Frequently asked questions about Rawlins Heating & Cooling

How is Rawlins Heating & Cooling rated?

Rawlins Heating & Cooling has a 3 star rating with 10 reviews. 

When is Rawlins Heating & Cooling open?

Rawlins Heating & Cooling is closed now. It will open at 8:00 a.m. 

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