Michael F. on Insider Pages
10 years ago
12/11/2009, 01:38 AM
A Horrible Experience Seems Less Uncommon Than Expected.
Manager told me they could remove 550i from my brand new BMW while detailing. Scratched paint with razor and admitted it on cell phone video but refuse to Manager refuses to take responsibility and refuses to discuss. Caught in numerous outright lies about calling me, not getting phone number from me, etc. They think if they ignore the situation that I will just go away or make claim to my insurance. My company installed the video cameras years ago for this specific reason. Kirk Kuzmanic runs a shady operation at Rancho Carwash on Jefferson and Valero on Rancho California Rd. It is unfortunate because I am an easy customer but if a company makes a mistake they should own up to it, rather than bully people. I never thought they did a great job during a simple wash so it's my fault for expecting any different from a $175 detail.
During my online research about this company due to a horrible experience, I have found that this is not as uncommon as most would hope. It must be Kirk Kuzmanic's (Owner) practice to feed this form of denial down the pipeline of employees at both his car wash locations. It is unfortunate. I also failed to mention that on a previous visit in 2007, I had a Sony digital camera stolen from my center console. I did not file a complaint because I knew there was nothing I could do except make a mental note to not leave valuables in the vehicle.