12828 NE 124th St, Kirkland, WA 98034 United States
https://www.dodgechryslerjeepofkirkland.com/
Open now:8:30 am - 9:00 pm
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About
At Rairdon's Chrysler Dodge Jeep RAM of Kirkland, we believe in a culture of care. We strive to offer every customer a car buying experience that caters to each individual’s needs. From scheduling vehicle demonstrations to financing assistance, our culture of care ensures you’ll find the car you want at a price you can afford. With over 3600 Google reviews, and a 4.1 out of 5-star overall rating, our culture of care goes above and beyond to meet every individual’s needs.
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Franco N on BBB
a month ago
02/22/2023, 09:26 AM
Buyer beware, this dealership took $1200 unwarranted from me. On 2/15/23, I purchased a 2018 Audi SQ5 with 39K miles from *********************** in Kirkland. The sales process was smooth however when I went home the same evening, the car would not start. I called the dealership and they advised me to jump start the car and bring it in the next day. I jumped the car again in the morning and drove it in and asked if they could diagnose it in shop and possibly replace the battery. They said they needed to take it to an audi specialist to make sure its done right. I called the next day to check on the status and they said they havent heard back from the shop. They told me that the car was being serviced at xyz, who i then called. The service manager over there told me that it was likely a fuel pump injector causing the issues and they couldnt commit to a date when the part could be ordered and the car fixed. At this point I was starting to feel anxious since i expected to be driving the new car i literally just purchased the day before. I then spoke to a few folks at the dealership, including the general manager, about unwinding the deal because the car wasn't operating as it should be with an indefinite timeline for the fix. Basically they said that the car was inspected to work (which clearly it wasn't) and sold as-is, and made me feel like they were doing me a favor by fixing it because i didn't purchase an extended warranty from them. The general manager (************?) agreed to unwind the deal only if I pay them $1200 (specifically in cash, no credit cards) for the supposed work (prepping the car to be sold) that they've already done to my trade in. The finance manager tried to smooth things over by offering me a better loaner car or to buy something else on the lot, but at that point it was a little too late as they already lost my trust as a buyer/customer.
Felix C on BBB
a month ago
02/18/2023, 02:02 AM
They inflated the price of the vehicle as they offered me more for the trade-in, and I noticed this when I signed the paperwork.If you decide to purchase a vehicle from them, wait to take the vehicle until you have been fully approved. I say this because when they gave me the car, I had approval from a bank. Still, it was an automatic reply(A real person did not approve the Application), so the following day when they received the actual approval, they were short, and instead of communicating that with me, they started running my credit with several agencies to get the full amount.When I received all those notifications that my credit kept getting pulled, I contacted the finance manager; he said we were short ***** dollars. I said no problem, I will pay what is missing, but please do not run my credit anymore.The first day they gave me the vehicle, it was dirty, with no gas or electricity.After four days, the vehicle presented a concern the battery was draining too quickly. I took the car to the service department; I was given a loaner vehicle that one of the air vents did not work, windshield wipers did not work (Meaning they were old and malfunctioning). I contacted the service department multiple times, and ****************** (the representative at the service department) would never give me a callback to provide a status update.I received my first call back after a week, and it was to tell me the car had nothing wrong with it.When they gave me the vehicle, the key had a few dents, dirty, and the Jeep 4xe had no charge, which was the main reason I took the vehicle to them, which goes to show you that my vehicle was not treated with care.Even though I purchased the vehicle there, they did not seem to care; the inside had an oil smell, it was dirty, and the battery (Electric Charge) was dead.I purchased a vehicle with a 7 percent interest rate with a total amount of $120,000 to finance. How can I be treated this way?
Richard S. on BBB
2 months ago
01/26/2023, 08:09 AM
Visited on Jan. 25th to check out new Chargers.and value my 2013 dodge Dart SXT. Salesperson with with hair style resembling a brush in the middle of his head was rude, discourteous, argumentative and offensive. Insulted my car because of minor cosmetic damage. On a scale of 0 to 10, I would rate a 0. No customer service skills and excellent at driving away potential customers. Old school, sleazy used car salesman type! Needs significant training in customer relations or termination. Likely critically compromising dealership profitability. Had prior very negative experiences, but decided to risk another chance. This dealership is now on my permanent do not patronize list! Many negative reviews. A visit to this dealership is irritating, annoying, frustrating, stressful and time-consuming!!!
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Nalia G on BBB
8 months ago
07/15/2022, 14:48 PM
We bought Ram **** on this dealership last 2016 and most of the time we go there for oil exchange, multiple vehicle inspection . They havent said any major problem or parts to be changed. The last time we went to replace oil, filter change and they did also multiple vehicle inspection was July 22,2022. By July 25, 2022 our car broke down, had it towed to another close by dodge dealership in ******. They said engine and intake manifold had to be replaced which costs thousands. Would not recommend this car dealership to anybody for their car/truck maintenance.
Andrew S on BBB
10 months ago
05/22/2022, 01:54 AM
These guys are liars. They told me I needed new brakes. So I bought new brakes and rotors and went to change them and they did not need to be changed, AT ALL. There was at least half the pad left and the rotors were fine. So I spent $200 on parts and a bay rental to replace my brakes that did not need to be done. AND they were going to charge me $700 to do it!
Dan M on BBB
10 months ago
05/07/2022, 10:45 AM
This is the most crooked, lying and unprofessional company Ive ever encountered. They are one reason why I dislike car dealerships and sales people! As a lot of the reviews here, theyve left out how they destroy your credit with multiple credit checks on your credit file and you cant fix or clear them. Ive been trying for several months now and theyve created such an issue for me, I cant even get any type of credit because of their shadiness and unfair practices. I would need refer anyone to this dealership and their dishonest tactics! Run far away from this company and deal with honest, professional and upfront companies, which will probably be one in a million! I hope this economy we are dealing with destroys their company and profits!! THIEVES!!
Bryan J on BBB
a year ago
01/26/2022, 01:03 AM
****************** indicates that if you dont give them a 10 they want to resolve your problem. So, not wanting to even give them a 2, I called them. No response. Also how can they get an A on this website?
STEVE on BBB
a year ago
10/20/2021, 18:55 PM
If i could give a negative 5 star rating i would, however, they only allow 1 thru 5. Thus i wilp be giving a 1 star review. Do NOT take your car in for maintenance/repairs to this location. Their CUSTOMER SERVICE is extremely below par. They dont call you back with updates as they tell you they will when they first take in your vehicle. Then when you tey to call in for an update yourself, your Advisor magically disappeared for the day and they refuse to find someone that can give an update on the status of the repairs.
Elshan K on BBB
2 years ago
08/08/2021, 11:11 AM
They have scammed me. They sold me a car with 7 day free return as is. After coming back home I found some issues on car such as Cruise Control wasn't working and engine had some noises. I left car at their service and they (for purpose) told me that your extended warranty is not working yet, bring it back in a month and we will fix it with zero deductible. They also didn't find issues properly. After 1 month I came to the dealership they said, they don't have right technicians and sent me to the **** delaership. I went there, **** said they have $100 deductible for extended warranty and also they are not sure if your warranty will cover. I called extended warranty after 1 month and found out that it didn't even activated. Then I came back and complained to the manager and he said it'll be activated in 24 hours no worries. Of course extended warranty (bumper to bumper as they sold me) almost didn't work and I still had to pay $850(included 100 deductible)for completely different issues which hasn't been told me within 1 week period. I have been scammed. They haven't found an issue during 1 week return period and then they found and charged me. It's 2010 F-350 superduty dually truck, they also put the paint on steering wheel, this sounds to me the odometer rolled back too as car has only ****** mile. No car needs paint on steering wheel on that mileage.
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