Raintree Resorts International

Ricardo S 

on BBB

3 years ago

I have been a time share owner with them for almost 20 years, and I also own time share with other companies. I know the customer experience in the industry and what they do. Raintree is really bad and aggressive, trying to skim all the money that can from you. My last conflict with them relates to my 2022 maintenance fee. The original amount was $1,423 and the due date was 1/28/22. When paying today online (one month and 10 days past due) the amount that wanted to charge me was $180 more than the original amount. That's rig... read more

JAMES H. 

on BBB

3 years ago

We bought our first week in March of 1998 and another week aprox. 2 years later. We paid cash and our inital yearly fee was $1200.00 and now it is $1756.OO per year. We have no issues for over 21 years. However starting in 2019 and continuing to this date the company has not been able to honor our requests for occupancy. Always telling us they are sold out. They even suggested we try a year in advance which we got the same results. We are not able to sell our 2 weeks or even give them away. Consequently the company is threat... read more

Mary G 

on BBB

3 years ago

I got a call months ago offering a 5 night getaway to San Jose Del Cabo from someone at SQN Escapes. I said we have no interest in time shares, and do not want anything to do with the 90 minute presentation that is normally comes with this type of deal. I was assured we would not be required to speak with anyone regarding the purchase of anything. Upon checking in last week to Raintree Club Regina in San Jose Del Cabo, we were asked what time we would like our breakfast, and I said I was not interested. She said "if we did n... read more

Dan C 

on BBB

3 years ago

Total scam. They sign you up with your deposit, then if you want to cancel it within the cancellation window they lie, dodge, and avoid you. When reached on the phone multiple sales/member services employees basically threatened me if I canceled. One even made me an offer to cancel ONLY IF they kept the deposit. Avoid Raintree resorts and sales pitches like the black plague. THE WORST. 

Gina H 

on BBB

4 years ago

This company charges high maintenance fees but does nothing to maintain many properties. They have oversold and you can’t get in to use your points. Maintenance fees go up every year with nothing to show for them. They misinform customers continuously 

Richard C. 

on BBB

4 years ago

When we visited Puerta Vallarta in 2006, we were approached by a man offering us a free taxi ride and lunch if we attended a presentation at a nearby resort. He felt bad for him because he seemed a bit desperate, so we gave in and agreed. When we arrived at the presentation, we were paired with a salesman who began to tell us about the benefits we would experience as members. We declined his offers many times, telling him that we could not afford this, yet after hours of being given better and better offers, we finally gave ... read more

Ronald C. 

on BBB

4 years ago

Outrageous criminal organization. I am a timeshare owner through RCI for 36 years. My latest purchase was at The Westin Club Regina in Puerto Vallarta, Mexico. We owned the highest priority membership with RCI. Then, without my knowledge or consult or consent, my condo was sold(?) Taken over(?) transferred(?) to Raintree Vacation Club without my knowledge. There followed consistent aggressive pressure to buy more condo time particularly at Whistler Ski Resort in British Columbia. Additionally I was allocated to a (?) second ... read more