Rai Care Center Royal Park - Zeeland

Hailey Vandermyde 

on Google

a month ago

Patient grievances are addressed within 24 hours of submission. They are handled privately between the patient, their chosen representatives, the medical director, clinic manager, involved staff members, and the interdisciplinary team. While we cannot share additional details publicly, we resolve concerns promptly and follow up to ensure all parties are satisfied with the outcome. This clinic is committed to providing high-quality patient care in a safe and secure environment. We are human and, at times, we make mistakes. Wh... read more

sophia fossett 

on Google

9 months ago

Last week my sister had an incredibly disappointing experience after receiving dialysis at Fresenius Kidney Care. One of the workers made a comment that was not only uncalled for but completely unacceptable. While waiting for her ride home a worker walked outside to tell her “not to sit in the sun, because she’s already too dark.” He has made subtle remarks in the past which she ignored and chalked it up to ignorance, but enough is enough. He made her feel uncomfortable, disrespected and fearful. Because of limited dialysis ... read more