Radiology Associates of the Fox Valley

Heather Bowen 

on Google

2 weeks ago

Concerning billing practices. In 2024 I received a bill for an X-ray in 2021! I paid the bill then a week later received a letter in the mail stating the 2021 invoice was sent in error and to disregard. Well, too late, I already paid it. No one can help credit this $88 payment back to me . I called their billing service MyDocBill TWICE. Unfortunately there is a major communication issue as English doesn't seem to be a primary language for this billing service. I also left a message directly at Fox Valley Radiology Associates... read more

Courtney Rowe 

on Google

a month ago

I had a referral sent from my urologist well over a month ago, and I was told I should receive a call within a week for a consultation to remove a kidney tumor. When weeks went by, I tried calling. I was quickly and rudely told by a receptionist that things were backed up. I tried again a week later, and was told my referral was "in the pile", but no explanation of what's going on..after I tried another time, the line rang and rang, then hung up on me. Please, if anyone in charge of ANYTHING can contact me...please do! 🙏 I'... read more

Courtney Rowe 

on Google

2 months ago

I had a referral sent from my urologist well over a month ago, and I was told I should receive a call within a week for a consultation to remove a kidney tumor. When weeks went by, I tried calling. I was quickly and rudely told by a receptionist that things were backed up. I tried again a week later, and was told my referral was "in the pile", but no explanation of what's going on..after I tried another time, the line rang and rang, then hung up on me. I'm young, scared, I'm a mother, I have cancer. I'm still waiting. I need... read more

Wendy Miller 

on Google

4 months ago

They are impossible to get a hold of! The service was fine , billing and questions an absolute disaster- how they stay in business is a mystery. First they never submitted to my insirance - so I get this huge bill. Took forever to reach them, finally someone submitted - I never got anything except an email that says I owe $$- I would like a detailed statement showing what was done, what insurance paid, etc- next to impossible get someone who knows anything on the phone. I sure hope the docs read some of these because they ne... read more

Colton Silva 

on Google

5 months ago

Never received any communications from these people, been paying my Bill on a monthly basis, now several months later got a collections notice from these scam artists. Never met them. Never even knew my visit had anything to do with Radiology. Would rather sign a DNR than recommend these crooks. Unfortunately it's easier to pay a collections agency than get a straight answer out of this place. Disgrace to the Medical Industry. Place needs to be investigated by the DOJ.