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Rachelle Brilliant, DO
- Doctors
- Troy, NY
About this business
Dr. Rachelle Brilliant, DO is a family medicine specialist in Troy, NY. She specializes in family medicine.
Location details
101 Jordan Road, Troy, NY, 12180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr. Brilliant takes the time to listen to what you have to say and offers great advice and suggestions when needed. I go in with my list of questions and they are always answered!There is hardly any waiting time when you go to see her in Troy (Jordan Road) and she is always very friendly and up beat.Dr. Brilliant is very caring and is on top of everything that has to be done...including blood work to check kidney function, cholesterol, blood pressure etc etc etc!Dr. Brilliant is very knowledgeable and keeps up with all the l... read more
Dr Brilliant listens to me and respects that I am very vocal about my medical needs. I trust her decisions because we make them together.
I am deeply concerned about Dr. Brilliants methods of practice. The medical world is very gray and she lives in the black & white. She seemingly pre-determins her diagnoses before actually listening and talking with patients. I would imagine the first thing you see if you were to enter her house is a blown up copy of her medical degree. Her enlarged ego is very apparent and gets in the way of properly diagnosing patients. If you want to get talked down to and made feel stupid Dr Brilliant can fulfill your needs. Otherwise st... read more
Business response:
Thank you for providing this feedback. We would like to follow-up with you regarding your experience. If you're willing, please provide us your contact information at myexperience@communitycare.com or call our Patient Experience Manager at (518) 782-3757 so we can reach out to you. Thank you.
I scheduled an appointment as a self-pay, which I communicated upfront as I was making the appointment. I had to book six weeks out to get an appointment, and then the week before the appointment, I called to reschedule but was told abruptly that the appointment was canceled earlier that morning. When I asked the reason, I was told that they do not accept self-pay appointments and that they sent a text message and voicemail informing me that the appointment was canceled. I didn't receive either communication, and if the doct... read more
Business response:
We appreciate your feedback. Please contact us, if you wish, to discuss further so we can try and improve. You can reach our Patient Experience Manager directly by phone at (518) 782-3757 or by email at myexperience@communitycare.com. Thank you.
I am not quite sure why Ms Brilliant chose this profession, she clearly does not have empathy for her patients nor is interested in listening to their health concerns. She comes off as very arrogant and completely lacks bedside manner. She seems more concerned about getting in & out of her pt’s appt as quickly as possible than diagnosing, caring or treating her pt
Business response:
We appreciate your feedback. Please contact us, if you wish, to discuss further so we can try and improve. You can reach our Patient Experience Manager directly by phone at (518) 782-3757 or by email at myexperience@communitycare.com. Thank you.
Dr Brilliant has always treated me with respect and concern. She counseled me when my husband and two best friends all died at same time. Very caring and helpful to me. Always responded when I left messages. Very good Dr..
I was not pleased with her service. I felt rushed and she had flat affect with no bedside manner. She even walked out of the physical without saying bye or anything. I had to go to the Nurses' station where she was and asked if we were finished. I will be finding a new Doctor.
Dr. Brilliant is a great doctor. She is very clear and direct doctor, who is knowledgeable of various health issues, and when she has concerns she refers one to the appropriate specialist. I have been particularly impressed with her ability to follow-up when she gets test results or messages from patients. She even called me on Christmas to make sure, I appropriately adjusted my medication after getting test results. Moreover, she provides excellent care wih mental health issues.
Business response:
Thank you for the kind words! Because federal privacy laws govern patients' protected health information, it is not our policy to substantively respond to any online reviews. We welcome you to call our Patient Experience Facilitator at (518) 782-3757 if you would like to share your experience with us.
Made me feel bad for coming in. Did not listen to my complaints about newly prescribed medication. Went in for two major health problems, almost made me feel like I was making them up- was confirmed for both after asking her to test. Just usually seemed annoyed and that you were wasting her time.
Frequently asked questions about Rachelle Brilliant, DO
How is Rachelle Brilliant, DO rated?
Rachelle Brilliant, DO has a 2.6 star rating with 31 reviews.
When is Rachelle Brilliant, DO open?
Rachelle Brilliant, DO is closed now. It will open on Monday at 9:00 a.m.
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