Quick Lane at Vic Bailey Ford, Vic Bailey Ford Parts

Brice Maready 

on Google

7 months ago

Just not a good experience at all. They have six or more "advisors" but no front desk, they're all just at their own computers so if you have never been there before you just stand there looking confused while they stare at you until hopefully someone actually walks up to ask you what you're doing there. Then when I come to pick up the truck, same situation. The guy who was "my advisor" I guess, didn't recognize me from an hour earlier so I stood again awkwardly waiting for him to finish a phone call while 5 other people sat... read more

Jennifer Elrod 

on Google

8 months ago

Took all three of our Fords to Quick Lane, I was very happy for the service. The techs were pleasant and took care of my needs, took all three in for full synthetic oil changes & tire rotations. I have no complaints, always enjoy how smooth my vehicles run after a fresh oil change. My ONLY complaint was having a sales person immediately in my face and in my husbands face the second we opened the door to the waiting room. I don't think customers in the service area should be harassed. I understand approaching people if they'r... read more

Dillon Thompson 

on Google

a year ago

Terrible service, absolutely refuses to complete warranty work or TSBs. Claim they can’t recreate issues and dismiss the problem. Trash team. 

Ll Ff 

on Google

a year ago

They were ok but could use some improvement. They seemed a little unorganized but I was very impressed with Jonathan because he was handling so many customers at once and he was very calm and professional. He also seemed like the only one that was doing his job. I think he deserves a raise and they could also afford to hire someone else to help him. Also my oil change took a lot longer than expected. Very slow.