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Quest Diagnostics Costa Mesa - Newport
- Laboratory Testing
- Costa Mesa, CA
About this business
Location details
1640 Newport Boulevard, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This Quest Labs location is awful. The staff here have no sense of urgency. I went here as a walk in at 8am on a Monday and I waited two and a half hours and was never acknowledged and never seen. I had to leave and go to a different location the next day. They were so slow to see patients and very slow to finish up in the back. They saw me waiting for 2 hours and ignored me and when I asked if I could be squeezed in since I'd been waiting so long and I was the only walk in, the women said no and that I could be waiting for ... read more
I waited 30 minutes longer than my appointment time. However, the phlebotomist, who wore cool eyeliner and performed my titer test, was quite nice and did a good job on me.
DON’T WALK-IN ,For the kind of money Quest owners charge our insurances. They shouldn’t be short staffed but they always seem To be …Never walk in unless you want to wait 2 hours or more . Need to work on the importance of walk-in patients.
Do not do come to this location!!!!! Dreadful, experience. No front counter staff, and expect to be turned away even if you have a blood order. Don’t even try to walk in either. Employees don’t want you here!!! They had two appointments out an hour apart and a stand by list of 10 people that wasn’t going down. Every couple minutes a worker would come out from the back asking us to leave due to the length of the line, advising we make an appointment when they clearly had enough time for a walk in. Crazy behavior, actively goi... read more
I’m not sure how this place even has decent reviews. Would give 0/5 stars if possible. Extremely poor customer service, staff couldn’t care less about you. Customers waited two hours and couldn’t even be seen in the end, WHAT A WASTE OF TIME. No one is in the front, it’s a ghost town. Tumbleweeds can be seen blowing around as the patients in the waiting room grow cobwebs trying to get help. The way to check in is with a Kiosk. We had to come in for a walk in appointment and we were chided and shamed by the staff who gave us ... read more
Frequently asked questions about Quest Diagnostics Costa Mesa - Newport
How is Quest Diagnostics Costa Mesa - Newport rated?
Quest Diagnostics Costa Mesa - Newport has a 3.7 star rating with 97 reviews.
When is Quest Diagnostics Costa Mesa - Newport open?
Quest Diagnostics Costa Mesa - Newport is closed now. It will open at 8:00 a.m.
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