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5901 E Riverside Blvd, Rockford, IL, 61114, United States
Get directionsGreat experience, employee that helped me was extremely polite and knowledgeable.
I WILL NEVER PATRONIZE THIS PLACE AGAIN. I had a scheduled drug test appointment at 12:00 PM today. After checking in through the kiosk and selecting text notifications, I waited nearly 40 minutes with no updates, only to find out my appointment was no longer in the system and the office was short-staffed. My interaction with Rafael during the screening process was extremely unprofessional. While trying to locate a required code, I felt rushed, dismissed, and treated with unnecessary attitude instead of patience or professio... read more
They lost my appointments and told me to make a new appointment right there. They expected me to wait 2 hours despite being 15 minutes early for an appointment they scheduled.
Sad to say Ive had a horrible experience trying to utilize their services. I used this service through my employer to arrange a drug screen. Based on the automated recording on their phone, it states they prioritize appointments over walkins. At the time the person who went to do the drug screen was turned away, the Quest employee stated they were not taking walk ins. When I asked questions to learn more like- based on the voicemail it states you take walk in, just appointments are priority, why was he not being taken? The Q... read more
The tech told me I owed $115 and my insurance covered the rest. She never said how much the tests cost without insurance. Three months later I get a bill for almost $5000. If they would have been up front with me I would never have gotten the blood tests. Very dishonest in my opinion. I would have walked out the door without the tests if I would have known I would owe so much money. $5000! Insane and it will be a huge burden on my family.
Quest Diagnostics has a 3.1 star rating with 137 reviews.
Quest Diagnostics is permanently closed.
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