Quest Diagnostics

Kim Cat 

on Google

a month ago

I had a scheduled appointment and still had to wait almost 30 mins to be seen. Once in the back the tech that was "helping" me could not have been slower or less interested in her job. She had ZERO personality and I could not wait to get out of there. I used to go to the Gretna Quest Lab and it was great there, I wish it had not closed. This one in Marrero should be more efficient since it is supposed to be a combination of the 2 labs. They schedule 3 people in each 10 minute time slot. This is not working well for Quest at ... read more

RayHob 

on Google

a week ago

The walk-in stand by policy is a little insensitive. Some of the workers were purposely messing around to avoid taking a walk-in… just don’t make sense. One of the technicians continued to announce that stand-by’s may have to wait up til 4 hours…now that’s ridiculous. I was at the office at 6:45 am. I noticed some of the technicians pulling up 5 minutes to opening. Once the doors opened at 7 on the dot, the lady next to me appointment was for 7:10, she wasn’t called til nearly 7:30. A gentleman in the waiting area observed t... read more

Michael Rachal 

on Google

2 weeks ago

The technician who I had did a great job of minimizing the pain of the needle insertion and withdrawal. I have a neutral opinion of the friendliness. My feeling is this office is understaffed or poorly managed since generally the personnel do not seem happy about their job. Additionally the management ignores customer satisfaction by making those waiting to be served endure a very loud slamming entry/exit door each time it closes which is often. This could be minimized by installing some weather stripping to the frame. A man... read more

LYDIA JENKINS MOLL 

on Google

a year ago

Everyone who may need to have Labs done "PLEASE MAKE AN APPOINTMENT" I'm Soo glad I did! Quest opens @ 6:30am , my appt.was ,for 7am as soon as I signed in,@ 6:50 I was called! In & out .All appts are called 1ST, and Walk-INS have up to 2 hour wait.I was impressed@ the professionalism of this system. Things flow much better whenever we follow the rules . Everybody, make your appointment online & not over the phone .I had a 6:40 FASTING BLOODWORK appointment .it was made, & I was given a confirmation # via phone 2 ... read more

Kitana Le 

on Google

2 months ago

This is my 4th time to this location over the past few years. The staff is always so professional and the facility is always clean. I always book my appointment in advance and I love the automated texts and links to let the staff know you’ve arrived. I’m always seen within a timely manner. Today I had my labs drawn by Takesha (sorry if I’m misspelling it) but she was sooo sweet, gentle, and efficient! I loved her professionalism and we had a nice, short conversation. Thank you Takesha for a wonderful experience! I highly re... read more