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Quest Diagnostics
- Healthcare
- Brighton, MA
About this business
Location details
280 Washington St Suite 101, Brighton, MA, 02135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The two other women and I in the waiting room were all unhappy with our treatment here. I tried asking for help from the person behind the counter multiple times and they ignored me. I had to wait to ask my question quickly until they took a patient to the back. To drop off a specimen they made me wait a very long time. I’m not sure why they have people wait who are just trying to drop off a sample, it makes no sense to me. They were very rude and unhelpful. I did not have a good experience here.
This was the worst medical appointment of my life. A man in his fifties took care of me. I didn’t have the prescription, so I had to send it to him by email.He told me to wait for hours because he “didn’t have the time”.He was very mean to me, even though I don’t know how to speak English. He didn’t even want to help me, saying that he wouldn’t touch my phone because he didn’t want to get into trouble. This person is ignorant and a bad person who deserves a lot of harm. The man was wearing glasses and a mask. I ask the peopl... read more
Incredibly rude and unprofessional behavior demonstrated by male technician on the evening of January 13, 2026. He claimed the order did not have the appropriate information, without properly reviewing the materials, and, instead, chose to yell at the patient and refuse service.
Absolutely awful experience. Everything is robotic from scheduling the appointment, to checking in, to even being told it was my turn. There was little to no communication, and the entire process was unnecessarily complicated and confusing. What should have been simple turned into a frustrating experience. I would not recommend this location. Left work early as well.
Terrible experience. My blood draw felt unpleasant and disorganized. In my experience, the man who drew my blood did not meet my expectations for a healthcare setting. The draw was painful, and I ended up with a large bruise afterward.
Frequently asked questions about Quest Diagnostics
How is Quest Diagnostics rated?
Quest Diagnostics has a 2.6 star rating with 109 reviews.
When is Quest Diagnostics open?
Quest Diagnostics is closed now. It will open on Monday at 8:00 a.m.
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