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3300 Beulah Salisbury Dr, Fredericksburg, VA, 22401, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I was a 20-year Quarles customer which was acquired by Superior in 2024. When I detected a propane leak in March of 2025, I called for service, and was quoted roughly $300 to repair. Their initial repair attempt failed, and they said they needed to drain the tank, which was only 5% full (roughly 12 gallons). After the tank was drained, the techs came back another day with another replacement part and finally completed the repair. Then I was hit with a $3000 bill. None of the follow-on costs were discussed with me ahead of ti... read more
I called Quarles to have a tank removed since we were being charged even with it sitting empty at our house. I called 4/11 to schedule someone to pick up the tank. Then I called 04/21 because no one returned my call to schedule the tank pick up. I was informed that someone would come on 04/24 to get the tank. 04/24 comes and goes and no one got the tank. 04/25 Called back and they said they would transfer my request to the main office so someone can call me back and schedule a pick up. Never heard from them but Quarles did c... read more
Avoid this wretched company at all costs. One star is too much.
I received a $249 penalty charge for not ordering propane in 2024. I normally get it in December but I was in the hospital and recovering from surgery. Either way, this is ridiculous. They already change s hefty rental fee.
I called for a delivery January 10, 2025. I called back this afternoon to make sure my delivery was confirmed to be on this Friday. After being on hold on the phone for approximately 1.5 hours I was told that I may get a delivery. I have told them every time I call that I have no insulation in my house and I depend on the propane to heat my house! I am fed up with Quarles/ Superior Plus Propane Company due to their lousy customer service!!
Quarles Inc. has a 2.5 star rating with 35 reviews.
Quarles Inc. is closed now. It will open tomorrow at 8:00 a.m.
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