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Quantrell Auto Group
- Car Dealers
- Lexington, KY
About this business
Quantrell Auto Group offers a large selection of new and used cars along with a service department, body shop, and detail facility.
Location details
1490 E New Circle Rd, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The buying experience was pleasant, we were told everything we wanted to hear, of course. Even talked into buying the extended warranty for our vehicle. especially since it only had about 20,000 left on the original warranty. Here's the problem, my used Hyundai had a severe problem with the engine using oil. Yes, I will admit that I missed an oil change, but that should not have caused my engine to die! I have been driving for 33 years and have NEVER had an engine die on me for missing an oil change. I addressed it first wit... read more
Service Issues with 2019 Subaru Outback with 27,000 miles. I wanted to write about a recent experience with getting an oil change at Quantrell Subaru. The dealership reported that the last person who changed the oil damaged the drain plug. So, it required a new $50 drain plug (the last oil change was done at a Valvoline Instant Oil Change). I paid for the new plug and thought I would just bring the car back to the dealer from now on to keep from having problems. Turns out, the Subaru dealership also has service issues. When ... read more
Business response:
MIchael, Our sincerest apologies for that happening to you. That is unacceptable on our part. We would like to offer you a full, free detail. If you would agree to that please call Tony Pfuelb to arrange a good time.
Worst car purchasing experience ever. I am a single father and after wanting a ****** for almost a decade and saved 6k to purchase my first one to keep my son safe on the roads and eventually pass down to him. After waiting two months for my vehicle, they held the vehicle hostage for four days after delivery because it was too cold for a post delivery inspection, then allowed me to come in the morning my brother passed away promising a speedy sale. They proceeded to hold me and my dog hostage at the dealership for three hour... read more
This email was sent to the president of Quantrell Volvo in Lexington, KY Dear Ms. J****, I hope this email finds you well. Please see below an explanation of my recent service experience at your dealership; 2008 Volvo C70 VIN YV1MC67218J056323 June 1st 2021 My Volvo was towed to Quantrell Volvo in Lexington, KY due to a no start issue. I had an appointment scheduled June 2nd, 2021 Volvo advised me my vehicle was damaged by the tow truck driver when delivered to dealership. See attached photos. Apparently the tow truck dr... read more
This email was sent to the president of Quantrell Volvo in Lexington, KY Dear Ms. J****, I hope this email finds you well. Please see below an explanation of my recent service experience at your dealership; 2008 Volvo C70 VIN YV1MC67218J056323 June 1st 2021 My Volvo was towed to Quantrell Volvo in Lexington, KY due to a no start issue. I had an appointment scheduled June 2nd, 2021 Volvo advised me my vehicle was damaged by the tow truck driver when delivered to dealership. See attached photos. Apparently the ... read more
My dad once told me the devil wears a suit and this place confirmed that statement. I went to Quantrell an hour before close to test drive a vehicle I was extremely interest in. The salesman informed us we could make a deposit on the car, but considering it was near close, it would be highly unlikely the car would be spoken for in such short time. The next morning, at opening, I picked up the vehicle and took it to a private mechanic for inspection. Unbeknownst to me, as the car was in inspection and I prepped my cash offer,... read more
Cory F*** (not sure of spelling in last name) in the service shop of Suburu is stellar! He helped us so much when we had issues with our vehicle. His customer service was excellent!
Cory F*** (not sure of spelling in last name) in the service shop of Suburu is stellar! He helped us so much when we had issues with our vehicle. His customer service was excellent!
Frequently asked questions about Quantrell Auto Group
How is Quantrell Auto Group rated?
Quantrell Auto Group has a 4.4 star rating with 316 reviews.
When is Quantrell Auto Group open?
Quantrell Auto Group is closed now. It will open tomorrow at 9:00 a.m.
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