Quality Inn & Suites Port Arthur - Nederland

Cory Lee 

on Google

a month ago

The room is good for what you expect for the price. The night shift staff member name Nelson, or at least that's what I could understand through the glass, will not sell you anything out of concessions because it won't fit through the little glass window. He will tell you to go to the vending machines which have no return quarters for you, then he will proceed to tell you that he will have to wait on management to look at the cameras I assume to check your honesty. I've stayed at quite a few Choice Hotels and never ran into ... read more

David Muniz 

on Google

4 months ago

Been staying her going on a month. Hadn't had my room done in 4+ days and complained to the front desk only to have them spread trash in my room and send text messages to my job and say the room was trashed. Never had a complaint made before I made a complaint on the housekeeping. The manager then started to harass me calling and sending me text messages. Customer service then sent her an email that I was complaining on her to remedy the situation which was absurd. Worse hotel that I have ever stayed at. Even got food poisi... read more

sonia loredo 

on Google

2 months ago

Do Not Stay at this hotel!!!! I checked in on 9/23/24. Had to have them clean a part of carpet that had thrown up or shit that was there from before I checked in 🤮. I didn't get no kind of service till a week later and they had me get out of the room like three hours. Then for things to go missing!!! Had to go my self to office for clean towels or toilet paper since no service was provided. There's roaches, n don't clean properly. The door wouldn't close right and had trouble always going in. Curtains dont close all the wa... read more

Joel Darbonne 

on Google

8 months ago

During my recent one-night stay at this hotel, I found the room to be clean and well-maintained. The water pressure was good, and the air conditioning kept the room at a comfortable temperature. However, there was a minor issue with the door handle from the inside, which kept detaching when we tried to exit. I brought this to the attention of the front desk staff, who were appreciative and assured me that it would be fixed promptly. 

Mike BROOKS 

on Google

9 months ago

Was a horrible experience I do not recommend this location. I work in the refineries for a shutdown during the day. The last thing I want is an unpleasant stay. They hit me with $84 charge for bath towels they accused me of taking. Being accused of stealing bath towels is CRAZY!!!! Save you some money and find a better option not to mention the manager was extremely rude & unprofessional doing this whole ordeal. As for outstanding bill they will never see a dime.