Quality Inn & Suites Bandera Pointe

Skorndog88 

on Google

a week ago

Unsafe, Dishonest, and Poorly Managed – Avoid at All Costs! Not BBB accredited, see photos, look for yourself! During my recent stay, my truck was broken into and vandalized in the hotel’s parking lot. When I reported it to the manager, Salvador Luna, I was told to “get in line with the rest of the complaints.” No concern, no help, and no follow-up. I had booked three rooms for three nights, and all I asked for was one night to be comped as a gesture of goodwill. They refused. This is not a safe place for families. The hotel... read more

Kristan Peltier 

on Google

a week ago

Truck Broken Into – Unsafe, Dishonest, and Poorly Managed – Avoid at All Costs! During my recent stay, my truck was broken into and vandalized in the hotel’s parking lot. When I reported it to the manager, Salvador Luna, I was told to “get in line with the rest of the complaints.” No concern, no help, and no follow-up. I had booked three rooms for three nights, and all I asked for was one night to be comped as a gesture of goodwill. They refused. This is not a safe place for families. The hotel will not return calls once you... read more

Ruben Negrete 

on Google

a week ago

Almost felt like a mini resort. Great low price, 2 game rooms, swimming pool, playground for young kids and a miniature golf course. HAD great potential to become 5 star. But... from my experience the 3rd floor game room wasnt on even after talking with staff on that level. Miniature golf course was covered in leaves and debris. My room battery to the door was dying, couldn't get into room until management came to open the door. I was told someone would come but nobody did until we asked for help the next day. Besides that i... read more

Skorndog88 

on Google

a week ago

Unsafe, Dishonest, and Poorly Managed – Avoid at All Costs! During my recent stay, my truck was broken into and vandalized in the hotel’s parking lot. When I reported it to the manager, Salvador Luna, I was told to “get in line with the rest of the complaints.” No concern, no help, and no follow-up. I had booked three rooms for three nights, and all I asked for was one night to be comped as a gesture of goodwill. They refused. This is not a safe place for families. The hotel will not return calls once you’ve checked out. The... read more

Brenda Collins 

on Google

2 weeks ago

Recently stayed in August and the rooms were dirty. Floors we not vacuumed, bathroom was not swept and mopped and the walls were dirty! Also the manager/ owner was very rude. I wouldn’t recommend this hotel and will never book here again.