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Pushpay
- Technology
- Redmond, WA
About this business
Location details
18300 Redmond Way #300, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are a very small community outreach ministry. We teach the Bible to children from our neighborhood and we initially signed up with Pushpay to help us process contributions. Everything was going well that was until I had to file the end of year report for tax purposes. I looked into our bank account and noticed there were additional fees charged to our small ministry every month above the monthly fee of $79. Those additional fees were either $19.99 and above, not to exceed $25 per month. This was an upsetting surprise to m... read more
Business response:
Hi *****,Thank you for sharing your feedback.I am sorry to hear about the misunderstanding regarding what sounds like ************************** Security Standard (PCI DSS) compliance. We deeply care about our partnership with ministries like yours and try our best to assist with what can be a confusing process.I've shared your support ticket with our customer success team and asked that they have someone reach out to you as soon as possible to help resolve the issue.If you need to get ahold of us more urgently, please don't... read more
We are a very small community outreach ministry. We teach the Bible to children from our neighborhood and we initially signed up with Pushpay to help us process contributions. Everything was going well that was until I had to file the end of year report for tax purposes. I looked into our bank account and noticed there were additional fees charged to our small ministry every month above the monthly fee of $79. Those additional fees were either $19.99 and above, not to exceed $25 per month. This was an upsetting surprise to m... read more
We are a very small community outreach ministry. We teach the Bible to children from our neighborhood and we initially signed up with Pushpay to help us process contributions. Everything was going well that was until I had to file the end of year report for tax purposes. I looked into our bank account and noticed there were additional fees charged to our small ministry every month above the monthly fee of $79. Those additional fees were either $19.99 and above, not to exceed $25 per month. This was an upsetting surprise to m... read more
Terrible service. Lied the whole time. They said they would work with us and failed to do so. Collected every month "per contract" but never provided support or assistance. Stay clear of this one.
Please stop spam calling charitable organizations to solicit your services. We are not interested and have informed you of this multiple times via text and e-mail. **** from PushPay has contacted my organization 4 times a day for the past 2 months. A complaint will be filed with the ****
Our church was extremely frustrated and disappointed with the customer service we received from this organization. Last year we knew that we were going to switch to a different company and at the time asked for a 9 month contract. We were told that they didn't do shortened contracts, but when they called in a year, we could choose to not renew. No one called when it was time to renew and they automatically charged our account the price of a full year's subscription. When we contacted them to cancel and ask for a refund, they... read more
Business response:
I am so sorry to hear you've had an unsatisfactory experience and I apologize for the inconvenience. Enabling customers like you with technology to help support your mission is important to us, so thank you for taking the time to share what happened. I have been in contact with our Customer Support team and they are working to execute the agreement you came to. Have a blessed day.
Made the the switch to Pushpay they was very helpful and very kind. the ******************* was very helpful and the whole team was. they helped ** get our app setup. thank you Pushpay
I am grateful to not only be a part of a church that puts God and our Lord and Savior above all else, but also grateful for the camaraderie, fellowship, love and care the church as a whole possesses and administers. Beach ****************** involvement is astronomical, reaching folk near and far. The Church staff and congregation are a connected people, who believes that applying the Word to our lives will not only enable us to have a closer walk with God and our Savior, but to be transformed in our characters by the renewal... read more
Absolute nightmare no support sales team promised us a complete full on boarding process nothing ever happened we left multiple emails no one was ever consistent in helping us then they turned around and told us we the problem
Business response:
I am so sorry to hear about your bad experience. Customer satisfaction is our top priority and I am truly sorry that wasn't delivered and understand how frustrating that must be. I reached out to the Implementation team and your feedback has been shared with them. We will strive to deliver a better implementation experience in the future. If you have any additional concerns to share, please let me know.
Frequently asked questions about Pushpay
How is Pushpay rated?
Pushpay has a 3.2 star rating with 50 reviews.
When is Pushpay open?
Pushpay is closed now. It will open tomorrow at 8:00 a.m.
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