Purser Homes

Paige Ranson 

on Google

3 years ago

Non existent customer service. I’ve been trying to contact them for months now in reference to my warranty. The air conditioner stopped working and it’s 100 degrees outside. Had to pay out of pocket even though it’s covered under warranty. Called the warranty people directly and they said I had to go through the builder who does not answer the phone! The address on the website is incorrect so you can not even go into the office to get things handled. Very disappointed. Would not recommend. 

Tierra Jefferson 

on Google

3 years ago

They do not respond? Do not answer calls or emails. I can’t even utilize our home warranty because no one can get in contact with them 

Central TX 

on Google

5 years ago

UPDATE 9/29/2019: Water still flows from underneath and out of the end of my driveway. The doors inside my house started to stick to the door jam and the floor tiles felt damp and slippery. I bought 3 dehumidifiers for the inside of the house and placed them in various parts of the house to draw water and prevent mold. Each dehumidifiers tank capacity is 22 pints. We run all three 15 hours per day and empty the tanks 5x. I’m able to get the humidity level down to and maintained at 45% - 50% whereas it was 70% - 75%. No more ... read more