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PuroClean of Sugarland South
- Damage Restoration
- Sugar Land, TX
About this business
Location details
2245 Texas Dr, Sugar Land, TX, 77479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service provided to me was reconstruction after a water mitigation. Great customer service was provided by Mateo, Brave and John. They explained the process very clearly and informed me everyday what the plan and goal is. Communication and response was excellent and timely everyday. My questions were clearly answered They listened to my needs and excellent quality service was provided. I am very pleased with their work.
In my years of dealing with different vendors, I have never encountered such dishonesty and a lack of integrity. We experienced water leakage that impacted our wood flooring and got our insurance involved. PuroClean is our insurance company's preferred vendor so we had them come. They insisted that our flooring was completely dry and showed a moisture gauge at 0% in various places. My husband had one that he bought off Amazon and they said it was "Walmart" quality and theirs was "Porsche." Eventually, the field adjuster came... read more
They don't stick to the original quote. The format and methods of charging completely changed after job completion. There is a new charge - "negative air fan" in the new price. This is not in the original quote, nor used on job site. I asked Sawsan from puroclean to explain the discrepancies repeatedly. They are not able to explain it and threatened with legal actions. We can go to court and you can explain to the judge. Will file complaint with governing authorities and report to local media. Update: There was nothing unexp... read more
The team Gadi and Carmen were excellent. Knowledgeable, communicated well and did a great job. Mathew their manager was also very helpful and responsive..
I called PuroClean after I had a water leak in my master bathroom and they were quick to respond and fix the problem area so that we did not incur any more water damage than we already had. They checked for mold and made sure that the surrounding area was ok. Great service and knowledgeable people!
Frequently asked questions about PuroClean of Sugarland South
How is PuroClean of Sugarland South rated?
PuroClean of Sugarland South has a 4.9 star rating with 60 reviews.
When is PuroClean of Sugarland South open?
PuroClean of Sugarland South is closed now. It will open at 9:00 a.m.
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