ProWheelBuilder

Thomas Millican 

on Google

a month ago

spam from richard - just spam out of nowhere indicates illegitimacy and lack of respect and appreciation for their customers. I can't trust them with as much as my contact information without them abusing it. How could I trust them with a wheel I ride on? 

Jay Fillion 

on Google

2 months ago

what can i say? I went through such problems with the wheels that came with my bike. I finally relented to replace them. I got local advice on specs and ordered them. PWB worked with me when those specs were wrong. I cannot say enough about the customer service. Responsive and knowledgeable. I do not know squat about wheels but they do. I am happily riding worry free now. 

Lester Cohen 

on Google

3 months ago

I've worked with Rich and Debra before and looking forward to working with him again soon. Watching him build a wheel as quick as he does makes your head spin and the guy works 80 hour weeks. Can perfectly lace and true a wheel in the fraction of time for a typical LBS mechanic. The craftsmanship + service are well worth the wait and cost. 

Chris Nieman 

on Google

7 months ago

Pro - a person engaged or qualified in a profession. Do not expect ANY assistance with your wheel build (spoke count, driver type, hub advice, rim size, etc.)... you ordered it using PWB's optimizer, YOUR fault if it's wrong! Yeah, try talking to a person at this business... go ahead, try calling the number on their site. That's right, they won't talk to you. Finally, make sure to read and obey ALL internal company policies. Even if they haven't started building your wheels and have six weeks before doing so, do no expect th... read more

Anonymous 

on Google

9 months ago

Rich and Debra are a fantastic team. I’m 6’6 285lbs and a novice cyclist. They made me feel at ease, took the time to educate me, and built me a great set of wheels well within my budget. Customer for life!