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Provident Credit Union (Walnut Creek Community Branch)

3.8

About this business

Location details

742 Bancroft Rd, Walnut Creek, CA, 94598, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.848 reviews
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James Dove's profile image
James Dove 
on Google
2 weeks ago

Complete waste of time and BS promotions. Don’t waste your time with their promos. They invite you to apply with clear requirements but then deny you based on arbitrary unstated requirements like some inquiries in Chexsystems… which doesn’t mean anything! Just that I may have accounts with other banks! So what if I have a few enquiries from other banks? Im giving you my business and setting up my direct deposit (as required). On top of that they don’t even tell you the reason you were denied. They tell you that Chexsystems m... read more

Sergio Urias's profile image
Sergio Urias 
on Google
5 months ago

Wish I could give this place a zero stars. I came here to get some help with an auto loan for a car i was planning on financing at a dealership. They asked for my license upon the loan and they knew that i lived in solano county and not contra costa, yet they didn’t think to tell me that they couldn’t accept me for the loan at first and made me wait 4 hours for an answer. basically i got denied at first cuz the lady didn’t ask for my first employers name for my first job and also needed a pay stub for my current job. i give ... read more

Mary Buttler's profile image
Mary Buttler 
on Google
7 months ago

I have decided to remove my accounts from Provident today based on my “last straw” experience. I came to make my RMD contribution. The teller asked me how much I wanted to withdraw. I told him the required amount and he said I had to tell him an amount. Never before have I had an experience like this. I also had the same experience with the tax amount. After getting angry with the questing game approach to my RMD, he finally gave me the amount. Comparing my experience to my Schwab account, I am so angry I had to play games f... read more

alexs villa's profile image
alexs villa 
on Google
7 months ago

They just forgot about my credit application even with excellent credit history, 

David Valadez's profile image
David Valadez 
on Google
8 months ago

Amy at the Walnut Creek demonstrated excellent Customer Service skills. Very knowledgeable. 

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Frequently asked questions about Provident Credit Union (Walnut Creek Community Branch)

How is Provident Credit Union (Walnut Creek Community Branch) rated?

Provident Credit Union (Walnut Creek Community Branch) has a 3.8 star rating with 48 reviews. 

When is Provident Credit Union (Walnut Creek Community Branch) open?

Provident Credit Union (Walnut Creek Community Branch) is open now. It will close at 6:00 p.m.  

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