Providence Medical Institute Primary Care - West Hills

Hedyeh Pour 

on Google

2 months ago

I’ve been going to this doctor’s office for some time, and while the doctor is knowledgeable and professional, the experience with the staff — especially the office manager — has been consistently disappointing. The front desk and administrative staff lack basic courtesy and social skills. I’ve encountered rudeness on several occasions, and their tone and attitude are not what you’d expect in a healthcare setting. It often feels like you're an inconvenience rather than a patient. The office could really benefit from serious ... read more

King Raggler 

on Google

a year ago

This place is unorganized and completely unprofessional. They have no idea what they’re doing here or how to run a business 

Andrea Santibanez 

on Google

2 years ago

Navigating health care as a patient can be tricky. The West Hills Providence team is friendly and helpful. I recently needed help with an authorization for care - Rosie, from the referral department, and Steve were more than happy to help push it forward for approval. I avoided paying out of pocket for an urgent specialist visit. Feeling very grateful for their help. 

Raeika G 

on Google

3 years ago

The worst experience ever!!! The office has been closed for more than three weeks, no one answers the phone and the funniest part is asking for refill does not count as an emergency situation, this is ridiculous!!!! What if someone is taking a medication which is vital for her/his condition, the lady, Claudia, who answered the phone for emergency situation, just hung up on me, that is shameful 👎🏻👎🏻👎🏻👎🏻👎🏻