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Proms & Promises
- Men's Clothing
- Kenmore, AR
About this business
Location details
17455 68th Ave NE, Kenmore, AR, 98028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Another great job by Bette! – My son was just married and my daughter and I bought our dresses and had Bette alter them. She is amazing! Our dresses looked beautiful and we were so glad Bette did the alterations! She is the best! Thanks Bette!
Business response:
Mumsy, thank you as a Business owner, I really appreciate customers like you. I am happy your daughter had a beautiful wedding. Betty
Horrible – My friend and I went to the store to look at prom dresses. From the outside, there seemed to be cute looking dresses displayed in the window, but those were the only good ones in the whole store. When we came in, the lady there was cold and unwelcoming and as soon as I walked past the single row of prom dresses to see if there was more, she quickly stopped me and told me that prom dresses were right behind me and to go back. She then scolded us for looking through the dresses and made a big show of one that was st... read more
Business response:
As any Prom girl that has ever shopped at my store and there have been hundreds of them, I only buy a gown in one color, size &style. Hopefully someone will want that gown. When a gown is sold, there is not going to be another one of that gown in any size or color. So yes, you are going to see a gown in the window that is not on the rack because the only one of the one in the window is the one in the window. If you want to try it on, all you have to do is ask. All of the Prom Gowns are purchased from the designers new for ea... read more
Good service. Beautiful dress. Decent alterations. – I had been shopping around for a gown to wear for my engagement party. I went to all the big department stores and couldn't find a thing, except for a green dress from Nordstrom that cost nearly $400. Yikes. Besides, my mom really wants me in red. (We're Chinese.) I was scared to go in because of all the negative reviews I read here, but I thought it was worth a shot. I could always leave the store if Betty was being nasty. When my fiance and I walked in, Betty was at the ... read more
Business response:
Thank you, customers like you are as pleasure to work with. Betty
Don't even think about entering this place!!! – A friend of mine got married in July or 2008, and I was in the wedding. His wife purchased her dress here and had it altered as well. When she went to pick it up the Monday before her Saturday wedding, The dress was ruined. The hem was uneven, the seems were pulling and bunching, and bra pads were sewn in against her wishes! If that isn't bad enough; there were lipstick stains on her dress! She waited all day at the shop to get them to correct it to no avail. The owner warned h... read more
Business response:
I am sorry, but I think you are posting this review on something you heard second hand. If you were not present during the process of the fittings and the conversations between the bride and myself, I am sorry, but you have no idea about what you are commenting on. Thank you, Betty
Horrible Horrible shop – So I go to pick up a dress for my wife and the owner was no where to be seen. I looked at the sign and was over 45 minutes after opening time. So, I proceeded to wait in my car with my screaming 1 year old nephew for 30 minutes. She finally arrived and was unapologetic for her delay. Then she proceeded to take a phone call and ignored me. The best part is that she didn't have the dress ready and even denied that my wife purchased it after I showed her the receipt. After much arguing, she said to pick... read more
Rediculously bad customer service! – I recently went to a bridal show and tried on dresses at Proms & Promises booth. I found a dress I loved and was taking down the info so if i decided later to buy it I wouldn't have to search for it in the store. The owner approched me and my friend and tried to get me to have him take my measurements, to which i replied, the dress fit great... not necessary, but wrong color! He then said, well wrap it up... I thought i already said "WRONG COLOR". I told him not yet and he then accused me... read more
Poor customer service – I went to this shop with my mom & sister, looking for a wedding gown. We pretty much knew what we were looking for, so we began browsing through the racks. We got scolded for looking through the racks--the saleslady pointed to a dress hanging 1/2 way off a hanger and said "See--that's why I don't like you to rummage through the dresses". We hadn't even been over to that area so I don't know if she was blaming us for the dress falling off the hanger or just trying to point out the dangers of browsing t... read more
Terrible customer service – The owner has missed her calling in life- bridal service is not it. She scolds everyone that looks through the racks. She forgot to order my shoes then insisted that I ordered a pair she seemed to find in her back room. I had to produce my receipt to prove otherwise. Then she forgot to dye my shoes- twice. I had to wear white shoes with my ivory dress. Finally, she did a very simple alteration to my dress that had to be redone. Please go anywhere else but here!!
Very poor service – My wife read a bad review of this business online, but decided to get her dress here since it was the closest option. In the end, the extra drive definitely would have been worth it. Betty got the order wrong, my wife had to argue to get it fixed (and made multiple unnecessary trips in the process), and the entire experience ended badly. Make the extra drive if you have to and go anywhere but here. ANYWHERE BUT HERE!
Frequently asked questions about Proms & Promises
How is Proms & Promises rated?
Proms & Promises has a 1.8 star rating with 29 reviews.
When is Proms & Promises open?
Proms & Promises is closed now. It will open tomorrow at 9:00 a.m.
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