ProMedica Flower Hospital

Jerry P. 

on Birdeye

6 months ago

The billing department for ProMedica Flower Hospital likes to drag their feet when it comes to refunding money to the patient. They are quick to make sure the patient has to pay money up front as a deposit for a procedure. Then after the insurance company pays ProMedica, the billing department acts very slowly to refund the over payment back to the patient. They owed me 2 refunds; $143.40 & $1,593.16. I called to see why the money hadn't been returned to my HSA account. I was told the amounts were showing as a negative ... read more

Tamara L. 

on Birdeye

a year ago

I also had a terrible experience. I’ve never been hospitalized before, and I won’t go there again. Not friendly and rude rude 

Julia I. 

on Birdeye

a year ago

8 hrs of incompetent service. After asking that a student not do my IV the nurse insisted and of course it didn't work. I have small veins. Then they got the ultrasound to do it and it blew as soon as she did it. So no IV. I went in for cauda equina syndrome and horrible pain. It took 4 and half hrs to even adress that. The nurses tried to help but the main dr. Treated and talked to me like I was stupid. Sent to mri with super high anxiety cried my way thru it had a panic attack and generally disgusted with this whole visit.... read more

Donna C. 

on Birdeye

3 years ago

I brought my elderly mother into Flower Hospital ER as she was having abdominal pain. When we arrived the staff quickly got to work on her and tests were ordered and completed in a timely manner. The problem started after they decided my mom needed to be transferred to Toledo Hospital. All care seemed to stop for my mom at that point. We were trapped by this ER for 16 hours before the transport to Toledo Hospital arrived. My mom's blood pressure was very high while she was in Flower ER but she was never given anything to... read more