Probat Inc

Genifer Ness 

on Google

4 months ago

Long time Probat user here. We scheduled a technician to come out to teach as well as get some routine maintenance squared away. We had Jamie come out and teach us everything and anything we wanted to know about our machines. She even was able to get one of our roasters ( that has been down since Aug. 2024) up and running better than ever. Our 2 day learning session was condensed to one day- with all questions answered as well getting our machines in great shape! If you need help on your machine get Jamie the technician out ... read more

Philip Lawrence 

on Google

4 months ago

I've spent the last 19 years roasting coffee on Probat equipment with much of it still running the same parts. That kind of durability has me hoping that I'll never be forced to roast on anything else. Excellent heat transfer, caramelization, yields the best coffee you'll ever taste. 

Samuel Gurel 

on Google

5 months ago

Service is terrible. My roaster showed up after a total rebuild broken. I waited 39 days just to answer my email for warranty work. 80 days later still waiting for my parts. I love Probat roasters but this is beyond bad service. This is the worst service I have ever seen. This is hysterical. It took them 12 years to respond, and then it looks like the response was a canned automated response. I guess they are making my point for me. 

Randall Denton 

on Google

5 months ago

Great customer service. Dealt with many employees over the years and have always received quick, thorough and helpful responses for all of my inquiries. 

daniel cox 

on Google

10 months ago

I've had nothing but great experiences with Probat and their team. Outstanding company, great staff and reliable products. If you're buying a coffee roaster, you should absolutely consider buying one from a company that's been doing it for over 150 years.