Primary Health Medical Group Admin Office

Tiffany Hitesman 

on Google

3 weeks ago

I paid my bill--the check cleared--and then they texted my 11-year-old son that they still needed the payment. When I called them to ask them to stop texting him and to send the bill to me, they did, but I realized I had already paid it. Called again--nothing resolved. Still received a bill. Finally, a rep gave me an email to send the cancelled check to, and I never heard anything. I received another bill and a threat of collections. I called again, and she said the mailing of the bill was a mistake and I would not be sent t... read more

aaron morris 

on Google

3 months ago

Due to an error on their part, a paper check from our bank (online bill pay) went to an old address and then they lost it, they then sent my spouse to collection. On the 3rd call to the billing dept. they finally admitted that they made the mistake. It was also on the this 3rd call that they also admitted they had contacted Bonneville collection on our behalf to take the account 'out of collections' but forgot 1 part of the 4 part bill. I was also in contact with Bonneville who were helpful. In the midst of this I sent anoth... read more

Madison Farrell 

on Google

9 months ago

Why bother calling and setting up a payment plan, not once, not twice-but THREE times, and staff blaming it on a computer error and then "the computer" canceling your automatic payments, then having Bonneville collections harassing you over a $100 bill!? Not a single letter until a notification you have been sent to collections from a bill you repeatedly called and set payments for. No calls, no texts, no notification on the portal until collections, and a letter stating you won't be providing care due to no payment. That la... read more

Seana Gonzalez 

on Google

a year ago

I made an appointment to only to wait 30 minutes later. I came in with an infection of some sort and was treated with no exam. To find out that the meds given did not help and I worsen within 5 days. I has to self diagnosis.....shame on them to treat you like your a bother. 

wendy weatherhead 

on Google

a year ago

The worst experience! The phone is never answered and waiting to talk to a human is nearly impossible. Cannot see a provider for weeks. I've called the Adm office today and tried every phone prompt given and still no human answered. I am looking to for a different provider.